Customer Experience Representative

Job Duties

• Provides universal customer service that exceeds customer expectations.
• Educates customers regarding standard operating procedures and transaction requirements.
• Promotes GPA’s features and services to existing and prospective customers.
• Tests systems upgrades and enhancements and provides feedback.
• Develops constructive and cooperative working relationships with both internal and external customers.
• Ensures a high execution of services throughout the GPA.
• Works to ensure departmental phone, email, and Chat KPI’s are met or exceeded.
• Participates in improvement teams and project teams as required.

Job Requirements

• Strong Microsoft Word, Excel, and PowerPoint skills.
• Excellent written, oral, and presentation skills.
• Strong interpersonal skills to interact with GPA staff and customers.