Customer Experience Representative

About the role

Are you passionate about delivering excellent customer service and are customer focused? Would you like to join a company that cares about employees, has a competitive pay scale, and invests in you through continued training and education? Do you have strong initiative and the ability to work well independently? If so, this Customer Experience Representative opportunity may be a great fit for you!

At Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

Responsibilities

If you're passionate about helping others, we may have the perfect opportunity for you to be a part of our effort to protect the livelihoods and futures of our customers. Our ideal candidate is team oriented and highly motivated, projecting a positive image of Farm Bureau by providing exceptional first call resolution service to our agents and customers from our inbound contact center.

• Provide billing assistance
• Provide policy service
• Provide system support
• Respond professionally to inquiries
• Maintain professional and productive relationships with our agency force, customers, and internal departments
• Ensure the aims and objectives of Farm Bureau are achieved
• Provide a standard of service that results in a consistent, positive experience by focusing on the relationship at each interaction

Requirements

• High school diploma or equivalent required
• Associate degree or 1 year of relevant experience preferred
• Strong customer service skills, including solid verbal communication and business professional writing skills
• Must have initiative and ability to work independently
• Strong computer skills required to quickly learn multiple systems; MS Office preferred
• Must have basic math skills and ability to learn basic knowledge of insurance products
• Must work from our office in Manhattan, Kansas; West Des Moines Corporate location, Lincoln, Nebraska; or our Gilbert, Arizona state office

During training, hours are 8:00 am – 4:30 pm for the first approximately 10–12 weeks. After training, your schedule may vary based on business need. Your assigned shift will be between 8:00 am – 7:00 pm Monday through Friday with a prescheduled designated weekend rotation.

Benefits

• Enhanced 401(k) with a match
• Low-cost health, dental, and vision benefits
• Life and disability insurance options
• Paid time off, including holidays and volunteer time
• Onsite wellness facility and cafeteria

Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future. Applicants must be currently authorized to work in the United States on a full-time, permanent basis.