Customer Experience Representative

The Customer Experience Representative at Energy Management Corporation (EMC) is responsible for providing exceptional customer service and support. Ideal candidates should have at least two years of experience in the industrial and/or electrical industry.

About the Role

EMC is seeking a Customer Experience Representative to join its Salt Lake City team. This role involves serving as the primary point of contact for customers, preparing quotations, processing orders, and supporting sales and field service teams.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and online inquiries.
• Prepare accurate quotations and process customer orders.
• Support outside sales representatives and field service technicians with customer requests and project coordination.
• Build and maintain strong customer relationships through responsive, professional service.
• Identify opportunities to grow existing customer accounts through consultative selling and proactive outreach.
• Cook with internal departments to ensure timely delivery of products and services.
• Maintain accurate customer information within CRM and ERP systems.
• Develop and maintain working knowledge of EMC’s products, services, and capabilities to confidently recommend solutions.
• Resolve customer concerns quickly while maintaining EMC’s commitment to exceptional service.

Requirements

• Minimum of two (2) years of experience in the industrial and/or electrical industry.
• Minimum of two (2) years of customer service, inside sales, technical support, customer success, or technical sales experience.
• Working knowledge of industrial electrical products such as electric motors, variable frequency drives (VFDs), generators, motor controls, pumps, rotating equipment, or similar industrial products.
• Strong communication and interpersonal skills.
• Excellent organizational and problem-solving abilities with strong attention to detail.
• Proficiency with Microsoft Office applications.
• Experience using CRM and/or ERP software.
• Ability to prioritize multiple projects while maintaining accuracy and responsiveness.

Preferred Experience

• Experience with Salesforce, Zoho CRM, Microsoft Dynamics, SAP, Epicor, SharpSpring, or similar CRM/ERP platforms.
• Experience supporting industrial service operations or electrical distribution.
• Knowledge of manufacturing, industrial maintenance, or rotating equipment repair.

Benefits

Energy Management Corporation offers a competitive compensation package, a stable long-term career opportunity, and comprehensive benefits including medical, dental, vision, life, short-term disability, long-term disability insurance, a 401(k) plan with company match, paid time off, and paid holidays. Employees also benefit from an employee assistance program, ongoing professional development, and a collaborative team environment.

Physical Requirements

• Ability to sit, stand, and walk throughout the workday.
• Ability to occasionally lift and move up to 25 pounds.
• Ability to operate computers, office equipment, and standard business technology.
• Ability to communicate effectively with customers, vendors, and employees.

Location

The position is located in Salt Lake City, Utah (on-site).

Pay

Compensation is competitive and based on qualifications and experience.

Schedule

The schedule is Monday-Friday from 8:00 AM to 5:00 PM.