Customer Experience Representative Associate

Principle Responsibilities

• Provides patient access to systemwide services.
• Identifies need of customer by using active listen skills.
• Affords assistance to patients, clinical professionals and the general public with access to health care services.
• Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
• Might assist customers with systemwide navigation.
• Might offer systemwide paging services.
• Ensures data collection entries are accurate and complete.
• Sys-wide registration processes are consistently followed to ensure accuracy.
• Might include data needed to page critical events.
• Might include creating telephone and triage encounters.
• Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
• Might utilize digital platform tools.
• Might operate a multi-phone system.

Required Qualifications

• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description.

Preferred Qualifications

• Associate's or Vocational degree.
• Experience in a health care setting.
• Experience with Healthcare Scheduling.
• Experience with Customer Service.

Physical Demands

• Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently.

Onboarding

• First 8 weeks – 8:00 AM- 4:30 PM Mon-Fri.
• This includes instructor led classes, colleague shadowing and taking calls.
• The Customer Experience Center is open 24/7/365.
• Shift/schedule will be assigned after 8 weeks of training.

Pay Range

Pay Range: $20.79 to $28.31 per hour.

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable).

Benefits Summary

• Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person.
• When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.
• In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives.
• Allina Health also engages employees in various community involvement and volunteering events.

Benefit Summary

• Medical/Dental
• PTO/Time Away
• Retail Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support
• Benefits to navigate the Federal Public Service Loan Forgiveness Program

Benefit Eligibility/Offerings

Benefit eligibility/offerings are determined by FTE and if you are represented by a union.