Customer Experience Associate

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
• Follows company policies relating to customer check out to increase customer satisfaction.
• Operates front end scanning equipment and cash register.
• Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
• Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
• Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Maintains general sanitation in the department.
• Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
• Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors.
• Responsible to continuously improve job performance.
• Utilizes all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in other departments.

Qualification Requirements

• To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation.
• The requirements listed below are representative of the knowledge, skills, and/or abilities required:
• Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED).
• No prior experience required.