Customer Experience Associate

Responsibilities

• Affords customers with information about products and services, places orders, cancels accounts, files complaints, etc.
• Maintains customer relationships by responding to inquiries and documenting actions.
• Explains contract terms accurately in simple language so that the customer can understand the explanation and how it applies to their particular question.
• Safeguards that appropriate changes were made to resolve customers' problems.
• Keeps records of customer interactions, recording details of inquiries, complaints, and comments.

Qualifications

• Two or more years of customer service experience.
• Bilingual in English & Spanish, required.
• Call center experience a plus.
• Strong problem-solving and organizational skills.
• Proficient in MS Excel and Word.
• Professional communication skills and passion for helping people.
• Ability to work independently and manage competing demands.

Benefits

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.