Customer Experience Associate

About the role

CTI has been a leading Audio Visual provider for over 37 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience. At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI.

Responsibilities

• Answer inbound phone and video calls from current and prospective customers, providing professional and welcoming service
• Make outbound calls (less than 20%) to follow up on email or web inquiries
• Gather customer audiovisual needs and accurately enter information into lead forms
• Assist the Customer Care team with ongoing customer requests and support needs
• Interact daily with high-level clients and executives, handling special or time-sensitive requests
• Survey internal team members to gather feedback on cross-departmental customer experiences
• Perform general administrative duties and other tasks as assigned

Requirements

• A high school diploma or equivalent
• 1–2 years of corporate or administrative experience
• 2 years of prior customer service experience

Qualifications

• Experience in answering phone and video calls
• Ability to make outbound calls
• Knowledge of customer audiovisual needs
• Strong communication and interpersonal skills
• Ability to work independently and with minimal supervision

Skills

• Customer service skills
• Administrative skills
• Communication skills

Benefits

• Base salary $45,000 to $55,000 (DOE)
• Employer-matched medical, dental, and prescription insurance (available after 60 days of employment)
• Employer-matched 401(k) up to 3% (after 6 months of employment)
• Bonus eligibility that is based on a results-oriented incentive plan (after 3 months of employment)
• A graduated PTO program, all major holidays off, as well as three “floating” holidays (available upon first day of employment)
• Special gifts for significant life events, such as marriage, the birth of a child, and buying a house
• Cell phone reimbursement plan
• Long-Term and Short-Term Disability 100% paid by CTI
• Life Insurance 100% paid by CTI

Pay

Base salary $45,000 to $55,000 (DOE)

Schedule

In-Office Hours: Monday – Friday, 8 am to 5 pm (Pacific Time)

Contact Information

Location: Tukwila, WA or Gresham, OR