Customer Experience Associate

Responsibilities

• Configure new customer accounts, set up user access, distribute credentials
• Coordinate onboarding scheduling across sales, AM, and customer
• Serve as first-line support via Intercom, email, Slack
• Triage and manage support tickets
• Maintain knowledge base articles
• Create guides, walkthroughs, FAQs
• Aid Account Managers with data exports, usage reports, QBR prep
• Support sales-to-AM handoff
• Track account health signals (login activity, feature usage, support volume)
• Cook up with Data and Product teams on customer requests
• Keep HubSpot, Intercom, Notion clean and current
• Leverage AI tooling daily

Requirements

• 1–3 years in customer support, customer success, account coordination, or related client-facing role
• Strong organizational skills
• Clear, empathetic communication
• Comfort learning new software (HubSpot, Intercom, Notion, Slack, proprietary platform)
• Proactive mindset – pattern recognition and process improvement
• Strong written communication
• Self-starter able to manage multiple priorities in ambiguity
• Comfort with AI tooling

Nice to Have

• Software Experience with Intercom, HubSpot, or similar CRM/support platforms
• Familiarity with GIS, mapping tools, or real estate tech
• Experience at early-stage startup (Seed to Series B)
• Background in real estate, construction, land development, or proptech
• Experience supporting enterprise/B2B SaaS customers