Customer Experience Associate

Your Role

Supportive Insurance Services, a ReSource Pro company, is seeking a Customer Experience Associate to provide front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, responding to customer requests over phone and email. Work completed directly impacts trust and partnership with the client.

What You Will Do

• Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat; answering questions professionally and assisting customers by completing a task or process for them
• Follows establishes processes and procedures to complete routine regulatory compliance
• Client intake and/or sales support tasks in a timely manner on behalf of the client. This may include gathering and verifying client information, inputting information into a variety of Compliance and/or State web-based systems and forms and complete related reports.
• Processing and tracking applications
• Provide exceptional customer service to customers

What You Need to Be Successful

• High School diploma or equivalent
• 1-2 years of customer service experience
• 1-2 years of office experience preferred
• Previous insurance experience or basic insurance knowledge preferred
• Licensing experience preferred but not required
• Customer-centric mindset; enjoy providing a service and solving customer problems
• Strong written and verbal communication skills
• Process-focused and detail oriented; committed to accurate documentation
• Computer knowledge and proficiency with MS 365– able to learn, utilize, and navigate a variety of external and internal systems

Your Compensation

Your compensation is competitive and based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a hybrid position out of our office in Vincennes, IN and the salary range for this location and role is $11.25 - $23.94 per hour. The salary range could be lower or higher based on the specific geographic location in which the candidate resides.

Your Benefits & Perks

• 100% paid employee health insurance available on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• Remote positions are Internet stipend-eligible
• HSA/FSA available
• Long Term and short-term disability employer-provided
• Generous PTO plan with paid holidays + floating holidays
• Development and growth opportunities
• Comprehensive wellness program and prioritization of employee health

Your Interview Process

To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom. The Standard Interview Process Includes Behavioral Interview with Talent Acquisition Online talent assessment Hiring Manager Interview *Additional interview steps may be added depending on the position or if further evaluation is needed.