Customer Experience Associate
Birge & Held · Gainesville, FL · 3 days ago
Customer ServiceFull-time
Key Responsibilities
- Relationship Building with Prospects
- Understanding Prospect and Resident Needs
- Resident Resolution
- Data Management
- Collaboration with Central Property Operations
Education, Experience, And Skills
- Demonstrated passion for customer service.
- Strong interpersonal skills with a customer-focused mindset.
- Strong verbal and written communication skills.
- One (1) year or more years in a customer service, sales, or customer facing role.
- A proactive, solutions-driven mindset to address concerns and effectively implement next steps.
- Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
- Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
- A desire for professional development and continued learning.
- Ability to manage one’s time.
- Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.