Customer Experience Associate

Location: 611 15th Street #619

About the role

The Customer Experience Associate is responsible for delivering a positive shopping experience by assisting customers, operating checkout systems, and maintaining a clean, safe environment.

Responsibilities

• Smile and greet customers, answer questions, and resolve concerns promptly in a polite and professional manner.
• Follow company policies during customer checkout to enhance satisfaction.
• Operate front-end scanning equipment and cash registers, including all related checkout procedures (bagging, placing items in carts, etc.).
• Maintain transaction accuracy, ensuring correct charges and proper handling of cash, checks, electronic payments, and coupons.
• Adhere to security measures and cash drawer accounting procedures to prevent overages or shortages.
• Follow store and legal guidelines for the sale of tobacco and alcohol.
• Stay informed about weekly ads, marketing promotions, and store layout to assist customers effectively.
• Maintain department sanitation by following cleaning schedules and guidelines, ensuring work areas, equipment, and displays meet health and OSHA standards.
• Dispose of trash properly.
• Collaborate with co-workers and supervisors to ensure smooth store operations and continuously improve job performance.
• Use all required Personal Protective Equipment (PPE), including cut-resistant gloves, safety cutters, and company-sponsored footwear.
• Assist in other departments as needed.

Requirements

• Completed or working toward a High School Diploma or General Education Degree (GED).
• No prior experience required.