Customer Experience Rep II

Key Duties and Responsibilities

• Address customer inquiries, requests, and issues promptly and professionally.
• Investigate and follow up on customer requests and complaints, triaging emails and resolving issues in a timely manner, processing returns, credits, and rebills as appropriate.
• Provide accurate and high-quality answers to customer questions, adhering to company policy and guidelines.
• Deliver exceptional customer service in a courteous and professional manner.
• Manage the order inbox and manage orders received through various channels.
• Work effectively both independently and collaboratively within a team.
• Listen attentively to customer needs and questions, responding appropriately.
• Responsible for managing open orders daily and ensuring timely shipment of orders.
• Able to use critical thinking skills to resolve customer issues and needs effectively.

Qualifications

• 2-4 years of Customer Service
• PREFERRED: Experience with Salesforce and SAP
• Experience working in a team-oriented, collaborative environment
• Proficiency in MS Office Suite
• High School Diploma (Bachelor's Degree preferred)

Skills and Abilities

• Goal-oriented with a positive and curious outlook
• Exceptional attention to detail and capability to handle multiple tasks and meet deadlines
• Excellent written and oral communication skills
• Exceptional organizational skills and the ability to prioritize effectively
• Proficient problem solver with the ability to make quality decisions

Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k) plan
• Short-term incentive programs

Pay

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

Location

Austin, TX

Company

Allergan Aesthetics, an AbbVie company

Employment Type

Full-time

Equal Opportunity Employer

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.