Customer Experience Operations Professional

About the role

Applicants should be comfortable working with large datasets, reporting processes, commission tracking, and Salesforce-based reporting.

Top Skills

• Salesforce reporting and analytics
• Customer Experience / Customer Success Operations
• Data analysis and reporting
• Advanced Excel
• Commission plan administration
• Strong communication and stakeholder management skills
• Experience supporting cross-functional business operations

Skills

• High degree of mathematical and analytical competency
• Proficiency in Google Sheets and/or Excel are a must
• Experience with BI tools and/or compensation management software is a bonus
• Strong written and verbal communication skills with a professional presence
• Ability to handle confidential and sensitive information and records with a high degree of discretion, diligence, and sound judgement
• Excellent problem solving and analyzing skills
• Ability to adapt to change positively, thrive in a matrixed work environment, and effectively manage competing demands

Competencies

• Handles confidential and sensitive information and records with a high degree of discretion, diligence, and good judgment
• Uses ethical principles to guide decisions and actions; demonstrates honesty and integrity in managing people and resources; and treats others with respect, fairness, and concern for their welfare
• Identifies and resolves problems promptly and gathers and analyzes information skillfully
• Extremely well-organized team player
• Remains open to others ideas and exhibits a willingness to try new things
• Adapts to changes in the work environment, manages competing demands, and deals with frequent change, delays, or unexpected events
• Demonstrates professionalism, discretion, and sound judgment in interactions with co-workers, customers, vendors, and others
• Demonstrates excellent written and verbal communication skills
• Listens effectively, transmits information accurately and understandably, and actively seeks feedback
• Effectively presents and explains information to various group sizes and levels of knowledge

Education

Completed or pursuing a bachelor's Degree in a related discipline or equivalent hands-on experience (Accounting, Finance, Operations).