Customer Experience Professional

What You'll Do

• Acts as the first point of contact via phone call, email or callback for candidate/Field Offices/Clients on payroll/time entry system, or access issues related to the online time reporting system, compliance requirements, benefits, 401K, sick pay, verification of employment requests, Canadian ROE's & Availability, and tax inquiries/issues.
• Resolves these issues by using a detailed understanding of the existing multiple systems and business processes used within the Customer Service and Payroll Operation departments (PeopleSoft HCM, Online Time Reporting and Approval system, Micro J Plus, Livelink, W-2 software, Excel, Word, CIC Client, and outlook).
• Processes and documents transactions or initiates forms to be resolved by Payroll Operations.
• Educates branch offices about timelines, procedures and the cost/benefit of various alternatives.
• Educates candidates about the various self-service options via the websites and Interactive Voice Response (IVR).

What You'll Need

• A high school diploma or equivalent.
• 3+ years previous customer service experience required.
• 1+ years call center experience.
• Payroll experience a plus.
• Knowledge of Microsoft Office Suite applications, with ability to learn other applications easily.
• Knowledge of PeopleSoft and other HR applications preferred.
• Exercise of judgment, knowledge/recall, hearing, ability to speak and write clearly, visual ability.
• Ability to sit for extended periods of time.
• Ability to enter data.

Pay & Benefits

The typical annual salary range for this position is $43,000.00 - $65,000.00, and is negotiable depending upon experience and location.