Customer Experience Operations Professional

Key Responsibilities

• Intake and manage reporting requests from business leaders
• Build and maintain requested reports in Salesforce
• Review daily performance reports to track individual performance
• Administer commission and compensation plans using performance data
• Track sales targets, performance metrics, and post-sale business metrics
• Support reporting needs for Renewals and Professional Services teams
• Help administer changes to compensation plans and track performance in Salesforce/Doma
• Manage compensation and commission administration
• Perform performance tracking and reporting
• Manage headcount-related reporting needs
• Support cross-functional business operations

Qualifications

• Experience with Salesforce reporting and analytics
• Experience managing commission or compensation plans
• Experience with performance reporting (sales targets, metrics)
• Proficiency in Excel, including pivot tables and lookups
• Strong communication skills
• 1-3 years of experience in sales, revenue, or compensation operations (internship acceptable)
• Background in Sales Operations or Revenue Operations
• Background in Compensation/Commission Operations
• Background in Financial Operations or Performance Reporting
• Background in Customer Operations
• Able to work with large datasets and reporting processes
• Able to administer compensation and commission processes