Customer Experience Installation Supervisor
About the Role
At The Brothers That Just Do Gutters, we're redefining what it means to be a Lead Installer. As the Customer Experience Installation Supervisor, you are the owner of the jobsite. Your responsibility is not to install the most gutter, but to lead the crew, deliver an unforgettable customer experience, identify opportunities to better protect the customer's home, coach your team, and ensure every project reflects our commitment to craftsmanship, integrity, and service. Every homeowner should finish their project feeling so impressed that they enthusiastically leave a 5-star review and confidently refer us to friends and neighbors.
If you're looking for a role where your leadership, communication, and earning potential matter as much as your installation skills, this is it.
Responsibilities
- Lead a crew of 2–3 installers.
- Drive and maintain a company truck.
- Manage daily jobsite operations.
- Deliver exceptional customer service from arrival through final walkthrough.
- Coach and develop crew members.
- Ensure projects meet company quality standards.
- Capture before-and-after photos and videos.
- Ask for Google reviews and referrals.
- Identify opportunities to improve the customer's gutter system.
- Educate homeowners on additional services that protect their home.
- Generate additional revenue through ethical, customer-focused recommendations.
- Work closely with the Sales Team to maximize customer value.
- Maintain accurate job documentation.
Requirements
- 2+ years of exterior construction or gutter installation experience.
- Leadership experience managing crews.
- Strong communication and customer service skills.
- Sales mindset with the ability to educate—not pressure—customers.
- Clean driver's license.
- Comfortable using smartphones and mobile apps.
- Ability to lift 75 pounds and work on ladders and roofs.
- Positive attitude and professional appearance.
You'll Thrive Here If You
- Love leading people.
- Take pride in your work.
- Enjoy talking with customers.
- Like solving problems.
- Want to earn more by creating more value.
- Believe every customer deserves an exceptional experience.
- Want a long-term career with opportunities to grow into Production Management or Operations Leadership.
Compensation
- Competitive hourly pay
- Production bonuses
- Sales incentives
- Career advancement opportunities
- Ongoing leadership development
Benefits
- Less seasonal work
- Paid holidays
- Free uniforms
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Wellness resources
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
Why Join Us
We're not just building gutter systems—we're building leaders. If you want to work for a company that values craftsmanship, customer experience, continuous improvement, and leadership development, we'd love to meet you.
This franchise is independently owned and operated.