Customer Experience Executive
About the role
Warmly welcome customers and create a friendly, comfortable shopping environment. Build a good rapport with customers and understand their needs and preferences. Assist customers with product selection, sizes, colors, styling, and other queries. Stay attentive on the showroom floor to ensure customers are properly attended to and receive timely assistance for a smooth shopping experience.
Interact with customers to understand their satisfaction and encourage feedback or suggestions. Maintain a positive and professional attitude while handling customer concerns or difficult situations. Coordinate with the sales team to ensure excellent customer service throughout the shopping journey.
Have a good understanding and interest in fashion, current trends, and styling.
Responsibilities
- Welcome customers and create a friendly shopping environment.
- Build rapport and understand customer needs and preferences.
- Assist with product selection, sizes, colors, styling, and queries.
- Stay attentive on the showroom floor to ensure customers are properly attended to.
- Ensure customers receive timely assistance for a smooth shopping experience.
- Interact with customers to gauge satisfaction and encourage feedback.
- Maintain a positive and professional attitude when handling concerns.
- Coordinate with the sales team to deliver excellent customer service.
Requirements
- Bachelor’s degree in any discipline.
- Customer service skills (customer service, customer-focused sales, customer relations, customer-focused service).
- Experience or interest in fashion styling, personal styling, or fashion buying.
- Awareness of current fashion trends and styling.
Last date of application: 19 September 2026.