Customer Experience Digital Associate

Responsibilities

• Respond efficiently to client inquiries across email, chat, and social media channels
• Master Sézane procedures and policies and apply them daily while delivering personalized, luxury-level service
• Aid clients with product recommendations, sizing, styling, order management, returns, and exchanges
• Achieve daily, weekly, and monthly KPIs while maintaining high-quality customer interactions and flexibility to work weekends and peak business periods
• Maintain open communication with management, share customer insights, and escalate complex issues when needed
• Hold up and share Sézane's brand voice and DNA across all customer interactions

Requirements

• Fluency in English is required; proficiency in French is preferred
• Minimum of 1 year of experience in a customer service, client relations, or similar role, preferably within retail, fashion, or hospitality
• Experience delivering exceptional service in a client-facing and/or digital customer service environment
• Familiarity with customer service platforms such as Zendesk, Sprinklr AI, or comparable CRM systems
• Excellent organizational and time management skills, with the ability to prioritize effectively in a fast-paced environment
• Resourceful and proactive, with the ability to independently navigate available tools, knowledge bases, and internal resources to quickly identify accurate information and solutions
• Adaptable and comfortable working in a dynamic environment, with the ability to embrace change, learn quickly, and adjust priorities as business needs evolve
• Strong sense of initiative and a solution-oriented mindset
• Outstanding interpersonal and communication skills, with a collaborative and team-oriented approach
• Exceptional written communication skills, meticulous attention to detail, and a commitment to maintaining the highest standards of quality and professionalism

Pay

The hourly rate is $24.04 with a yearly bonus of $3000. Plus a competitive benefits package.

Schedule

This is a full-time permanent position. Working hours include weekends, 40 hours a week.