Customer Experience Data Specialist

Job Description

The Customer Experience Data Specialist improves customer satisfaction and operational efficiency by gathering and analyzing customer interaction data to deliver actionable insights, while also supporting business services center (BSC) operations.

Work Location: Kennesaw, GA
On-site requirement: First 90 days on-site for onboarding; transitioning to a hybrid schedule (Monday–Wednesday on-site) thereafter.

Key Responsibilities

• Data Analysis & Visualization: Collect, clean, and analyze datasets (CRM, surveys, call logs) and build dynamic dashboards using tools like Power BI or Tableau.
• Insights & Strategy: Spot trends and root causes of customer pain points, turning complex data into clear recommendations for cross-functional teams.
• Financial & Accounts Operations (BSC Support): Setting Up Accounts: Onboard and maintain new customer/client account profiles within internal business systems (ERP/CRM).
• Financial Adjustments: Process and manage credit memos and write-offs in alignment with financial policies.
• Collaboration & Governance: Partner with Marketing, Sales, Operations, and IT on strategy while ensuring data accuracy, integrity, and privacy compliance.

Required Qualifications

• 2+ years of experience in data analysis, business intelligence, or a similar role, preferably within a customer experience context.
• Hands-on experience with Power BI for building dynamic reports and dashboards.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Ability to communicate complex data insights effectively to non-technical audiences.

Preferred Qualifications

• Experience with ERP/CRM systems (such as SAP).
• Familiarity with qualitative data analysis techniques.
• Strong project management and organizational skills.

Benefits

Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Support for Parents: We offer up to 14-week paid child birth benefits to support growing families. Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early Access: Your benefits start after just 30 days of employment.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment.