Customer Experience Customer Success Specialist
for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)
- Use - for any list of duties/requirements/benefits, and
for prose.
- Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it.
- Preserve ALL substantive information; do NOT invent or summarize away detail.
- Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions.
- IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them.
- Prefer a few substantive sections over many thin ones.
- Output ONLY the HTML fragment — no /, no markdown code fences.
Now, analyze the provided text.
The text includes:
- Application window close date: 10/28/2026 (metadata, maybe include as a short
or drop)
- Role description: "The Customer Success Specialist (CSS) is responsible for driving software adoption and value realization..."
- Key Responsibilities with subsections: Strategic Planning & Orchestration, Technical Enablement & Adoption, Collaboration & Leadership
- What You’ll Do: Portfolio Management, Issue Resolution, Strategic Improvement, Continuous Learning
- Minimum Qualifications: Education, Certification, Technical Proficiency, Communication
- Why Cisco? (company description)
- Message to applicants applying to work in the U.S. and/or Canada: salary range, benefits, time off, etc.
- Specific salary ranges for locations.
I need to structure this into sections with appropriate headings.
Potential sections:
- About the role (or Overview) - the initial paragraph describing the role.
- Responsibilities - could combine Key Responsibilities and What You'll Do.
- Qualifications - Minimum Qualifications.
- Benefits - the benefits described (medical, dental, vision, 401k, paid parental leave, etc.)
- Pay - salary ranges.
But note: The rules say "include a section ONLY when the posting has real, specific content for it". The posting has specific content for all these.
Also, "do NOT repeat the job title as a heading". The job title is "Customer Success Specialist (CSS)". The page already shows it, so I should not include an
for that.
The application window close date is minor metadata; I can include it as a short
at the top or drop it. I'll include it as a
maybe.
Now, structure:
First, a paragraph for the role overview.
Then, Responsibilities: The posting has "Key Responsibilities" with three subcategories, and "What You'll Do" with four items. I could combine them under one Responsibilities section with sub-lists, or separate. Since the rules say use
for section headings, and use - for lists. I could have an
for Responsibilities, then maybe subheadings? But the rules only mention for section headings, not subheadings. I could use but not specified. Better to keep flat: maybe have Responsibilities as a section with a list of bullet points that include the subcategories as bold text or separate lists. However, the example headings include "Responsibilities" as a section heading. I'll create a Responsibilities section with a list of duties, grouping them.
Similarly, Qualifications section with list.
Benefits section with list.
Pay section with salary ranges.
Also, there is "Why Cisco?" which is company description. Could be an "About Cisco" section.
But the rules say "Prefer a few substantive sections over many thin ones." So I'll combine where appropriate.
Let's outline:
1. Overview (role description) -
2. Responsibilities -
then with items for each duty. Could include sub-bullets? But HTML - can contain nested
. That's acceptable.
3. Qualifications - then for each qualification.
4. Benefits - then for benefits.
5. Pay - then
for salary ranges.
Also, the "Why Cisco?" could be a separate section "About Cisco" or "Company Overview". But it's more marketing. I'll include as a section "About Cisco" with a paragraph.
The application window close date: I'll include as a
at the top: "Application window closes: 10/28/2026".
Now, ensure no boilerplate: The text includes "Message to applicants applying to work in the U.S. and/or Canada:" and detailed benefits, salary, etc. That's substantive.
Also, there is "Employees On Sales Plans Earn Performance-based Incentive Pay..." but this role is non-sales? The posting says "For non-sales roles, employees are also eligible to earn annual bonuses..." and then "Employees On Sales Plans Earn Performance-based Incentive Pay...". Might be generic. I'll include the relevant parts.
Now, write HTML.
I'll start with a
for the application window.
Then
About the role
with a for the description.
Then
Responsibilities
with a containing the key responsibilities and what you'll do. I'll structure as nested lists: each subcategory as a - with a and then a nested
for the bullet points.
But the rules say "Use - for any list of duties/requirements/benefits". Nested lists are okay.
Similarly for Qualifications.
For Benefits, list each benefit.
For Pay, include the salary ranges.
Now, write the HTML fragment.
Let's do it step by step.
First, the application window:
Application window closes: 10/28/2026
Then About the role:
About the role
The Customer Success Specialist (CSS) is responsible for driving software adoption and value realization, directly influencing successful renewals and sustained business growth. By maximizing AI-driven insights and deep technical expertise, the CSS orchestrates Technical Adoption Planning (TAP) to align technology deployments with customer business goals. This role acts as a trusted advisor, bridging the gap between customer needs and Cisco’s product teams to ensure maximum utilization, usability, and serviceability of Cisco technologies.
Responsibilities:
Responsibilities
- Strategic Planning & Orchestration
- Proactively develop and drive Technical Adoption Plans (TAPs) that align with Duo & Secure Access customer goals, improving technology investment.
- Facilitate workshops to review progress, drive customer outcomes, and ensure successful onboarding and renewals.
- Maintain detailed customer profiles by gathering operational insights and applying AI-driven recommendations to suggest improvements in product usage.
- Technical Enablement & Adoption
- Apply telemetry and AI-driven insights to supervise adoption, identify blockers, and inform proactive engagement strategies.
- Build and deliver 1:many technical enablement (Authority Insight Series) and conduct customized sessions across multiple products.
- Coordinate and complete moderately complex demo setups, highlighting key features and ensuring actionable follow-ups for implementation.
- Act as a technology evangelist, providing feedback to product teams to advise development and address systemic product challenges.
- Collaboration & Leadership
- Collaborate with Customer Success Managers (CSMs), Account Teams, Sales, and Partners to provide a unified engagement experience.
- Mentor junior CSS team members by reviewing work, providing actionable feedback, and promoting the use of AI to automate routine tasks.
- Influence executive and customer technical decision-making by articulating the state of the adoption business, including market trends and competitive observations.
- Portfolio Management
- Lead a moderately-sized portfolio of mid-sized Duo & Secure Access customers across multiple products within a specific architecture.
- Issue Resolution
- Identify and mitigate adoption blockers (e.g., misconfigured features, training gaps) and coordinate with support/engineering to resolve customer issues.
- Strategic Improvement
- Contribute to the broader customer strategy by piloting new approaches and suggesting process enhancements.
- Continuous Learning
- Stay current with the latest Cisco technologies, AI advancements, the competitive landscape, and broader industry trends.
Qualifications:
Qualifications
- Education: Bachelor’s degree + 5 years of related experience; OR Master’s degree + 3 years of related experience; OR PhD + 0 years of experience; or equivalent relevant work experience.
- Certification: Professional-level certification (e.g., CCNP) or equivalent relevant industry certification is encouraged.
- Technical Proficiency: Strong understanding of the specific architecture/product set relevant to the portfolio, with an emerging awareness of adjacent technologies.
- Communication: Consistent track record to facilitate technical workshops and build trusted advisory relationships with both technical and executive customers.
About Cisco:
About Cisco
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.
Benefits:
Benefits
- Medical, dental, and vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short and long-term disability coverage
- Basic life insurance
- Eligibility for grants of Cisco restricted stock units (vesting over defined periods)
- Paid time away:
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
for prose. - Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. - Preserve ALL substantive information; do NOT invent or summarize away detail. - Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. - IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. - Prefer a few substantive sections over many thin ones. - Output ONLY the HTML fragment — no /, no markdown code fences. Now, analyze the provided text. The text includes: - Application window close date: 10/28/2026 (metadata, maybe include as a short
or drop) - Role description: "The Customer Success Specialist (CSS) is responsible for driving software adoption and value realization..." - Key Responsibilities with subsections: Strategic Planning & Orchestration, Technical Enablement & Adoption, Collaboration & Leadership - What You’ll Do: Portfolio Management, Issue Resolution, Strategic Improvement, Continuous Learning - Minimum Qualifications: Education, Certification, Technical Proficiency, Communication - Why Cisco? (company description) - Message to applicants applying to work in the U.S. and/or Canada: salary range, benefits, time off, etc. - Specific salary ranges for locations. I need to structure this into sections with appropriate headings. Potential sections: - About the role (or Overview) - the initial paragraph describing the role. - Responsibilities - could combine Key Responsibilities and What You'll Do. - Qualifications - Minimum Qualifications. - Benefits - the benefits described (medical, dental, vision, 401k, paid parental leave, etc.) - Pay - salary ranges. But note: The rules say "include a section ONLY when the posting has real, specific content for it". The posting has specific content for all these. Also, "do NOT repeat the job title as a heading". The job title is "Customer Success Specialist (CSS)". The page already shows it, so I should not include an
for that. The application window close date is minor metadata; I can include it as a short
at the top or drop it. I'll include it as a
maybe. Now, structure: First, a paragraph for the role overview. Then, Responsibilities: The posting has "Key Responsibilities" with three subcategories, and "What You'll Do" with four items. I could combine them under one Responsibilities section with sub-lists, or separate. Since the rules say use
for section headings, and use - for lists. I could have an
for Responsibilities, then maybe subheadings? But the rules only mention for section headings, not subheadings. I could use but not specified. Better to keep flat: maybe have Responsibilities as a section with a list of bullet points that include the subcategories as bold text or separate lists. However, the example headings include "Responsibilities" as a section heading. I'll create a Responsibilities section with a list of duties, grouping them.
Similarly, Qualifications section with list.
Benefits section with list.
Pay section with salary ranges.
Also, there is "Why Cisco?" which is company description. Could be an "About Cisco" section.
But the rules say "Prefer a few substantive sections over many thin ones." So I'll combine where appropriate.
Let's outline:
1. Overview (role description) -
2. Responsibilities -
then with items for each duty. Could include sub-bullets? But HTML - can contain nested
. That's acceptable.
3. Qualifications - then for each qualification.
4. Benefits - then for benefits.
5. Pay - then
for salary ranges.
Also, the "Why Cisco?" could be a separate section "About Cisco" or "Company Overview". But it's more marketing. I'll include as a section "About Cisco" with a paragraph.
The application window close date: I'll include as a
at the top: "Application window closes: 10/28/2026".
Now, ensure no boilerplate: The text includes "Message to applicants applying to work in the U.S. and/or Canada:" and detailed benefits, salary, etc. That's substantive.
Also, there is "Employees On Sales Plans Earn Performance-based Incentive Pay..." but this role is non-sales? The posting says "For non-sales roles, employees are also eligible to earn annual bonuses..." and then "Employees On Sales Plans Earn Performance-based Incentive Pay...". Might be generic. I'll include the relevant parts.
Now, write HTML.
I'll start with a
for the application window.
Then
About the role
with a for the description.
Then
Responsibilities
with a containing the key responsibilities and what you'll do. I'll structure as nested lists: each subcategory as a - with a and then a nested
for the bullet points.
But the rules say "Use - for any list of duties/requirements/benefits". Nested lists are okay.
Similarly for Qualifications.
For Benefits, list each benefit.
For Pay, include the salary ranges.
Now, write the HTML fragment.
Let's do it step by step.
First, the application window:
Application window closes: 10/28/2026
Then About the role:
About the role
The Customer Success Specialist (CSS) is responsible for driving software adoption and value realization, directly influencing successful renewals and sustained business growth. By maximizing AI-driven insights and deep technical expertise, the CSS orchestrates Technical Adoption Planning (TAP) to align technology deployments with customer business goals. This role acts as a trusted advisor, bridging the gap between customer needs and Cisco’s product teams to ensure maximum utilization, usability, and serviceability of Cisco technologies.
Responsibilities:
Responsibilities
- Strategic Planning & Orchestration
- Proactively develop and drive Technical Adoption Plans (TAPs) that align with Duo & Secure Access customer goals, improving technology investment.
- Facilitate workshops to review progress, drive customer outcomes, and ensure successful onboarding and renewals.
- Maintain detailed customer profiles by gathering operational insights and applying AI-driven recommendations to suggest improvements in product usage.
- Technical Enablement & Adoption
- Apply telemetry and AI-driven insights to supervise adoption, identify blockers, and inform proactive engagement strategies.
- Build and deliver 1:many technical enablement (Authority Insight Series) and conduct customized sessions across multiple products.
- Coordinate and complete moderately complex demo setups, highlighting key features and ensuring actionable follow-ups for implementation.
- Act as a technology evangelist, providing feedback to product teams to advise development and address systemic product challenges.
- Collaboration & Leadership
- Collaborate with Customer Success Managers (CSMs), Account Teams, Sales, and Partners to provide a unified engagement experience.
- Mentor junior CSS team members by reviewing work, providing actionable feedback, and promoting the use of AI to automate routine tasks.
- Influence executive and customer technical decision-making by articulating the state of the adoption business, including market trends and competitive observations.
- Portfolio Management
- Lead a moderately-sized portfolio of mid-sized Duo & Secure Access customers across multiple products within a specific architecture.
- Issue Resolution
- Identify and mitigate adoption blockers (e.g., misconfigured features, training gaps) and coordinate with support/engineering to resolve customer issues.
- Strategic Improvement
- Contribute to the broader customer strategy by piloting new approaches and suggesting process enhancements.
- Continuous Learning
- Stay current with the latest Cisco technologies, AI advancements, the competitive landscape, and broader industry trends.
Qualifications:
Qualifications
- Education: Bachelor’s degree + 5 years of related experience; OR Master’s degree + 3 years of related experience; OR PhD + 0 years of experience; or equivalent relevant work experience.
- Certification: Professional-level certification (e.g., CCNP) or equivalent relevant industry certification is encouraged.
- Technical Proficiency: Strong understanding of the specific architecture/product set relevant to the portfolio, with an emerging awareness of adjacent technologies.
- Communication: Consistent track record to facilitate technical workshops and build trusted advisory relationships with both technical and executive customers.
About Cisco:
About Cisco
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.
Benefits:
Benefits
- Medical, dental, and vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short and long-term disability coverage
- Basic life insurance
- Eligibility for grants of Cisco restricted stock units (vesting over defined periods)
- Paid time away:
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
for Responsibilities, then maybe subheadings? But the rules only mention for section headings, not subheadings. I could use but not specified. Better to keep flat: maybe have Responsibilities as a section with a list of bullet points that include the subcategories as bold text or separate lists. However, the example headings include "Responsibilities" as a section heading. I'll create a Responsibilities section with a list of duties, grouping them.
Similarly, Qualifications section with list.
Benefits section with list.
Pay section with salary ranges.
Also, there is "Why Cisco?" which is company description. Could be an "About Cisco" section.
But the rules say "Prefer a few substantive sections over many thin ones." So I'll combine where appropriate.
Let's outline:
1. Overview (role description) -
but not specified. Better to keep flat: maybe have Responsibilities as a section with a list of bullet points that include the subcategories as bold text or separate lists. However, the example headings include "Responsibilities" as a section heading. I'll create a Responsibilities section with a list of duties, grouping them. Similarly, Qualifications section with list. Benefits section with list. Pay section with salary ranges. Also, there is "Why Cisco?" which is company description. Could be an "About Cisco" section. But the rules say "Prefer a few substantive sections over many thin ones." So I'll combine where appropriate. Let's outline: 1. Overview (role description) -
2. Responsibilities -
then with items for each duty. Could include sub-bullets? But HTML - can contain nested
. That's acceptable.
3. Qualifications - then for each qualification.
4. Benefits - then for benefits.
5. Pay - then
for salary ranges.
Also, the "Why Cisco?" could be a separate section "About Cisco" or "Company Overview". But it's more marketing. I'll include as a section "About Cisco" with a paragraph.
The application window close date: I'll include as a
at the top: "Application window closes: 10/28/2026".
Now, ensure no boilerplate: The text includes "Message to applicants applying to work in the U.S. and/or Canada:" and detailed benefits, salary, etc. That's substantive.
Also, there is "Employees On Sales Plans Earn Performance-based Incentive Pay..." but this role is non-sales? The posting says "For non-sales roles, employees are also eligible to earn annual bonuses..." and then "Employees On Sales Plans Earn Performance-based Incentive Pay...". Might be generic. I'll include the relevant parts.
Now, write HTML.
I'll start with a
for the application window.
Then
About the role
with a for the description.
Then
Responsibilities
with a containing the key responsibilities and what you'll do. I'll structure as nested lists: each subcategory as a - with a and then a nested
for the bullet points.
But the rules say "Use - for any list of duties/requirements/benefits". Nested lists are okay.
Similarly for Qualifications.
For Benefits, list each benefit.
For Pay, include the salary ranges.
Now, write the HTML fragment.
Let's do it step by step.
First, the application window:
Application window closes: 10/28/2026
Then About the role:
About the role
The Customer Success Specialist (CSS) is responsible for driving software adoption and value realization, directly influencing successful renewals and sustained business growth. By maximizing AI-driven insights and deep technical expertise, the CSS orchestrates Technical Adoption Planning (TAP) to align technology deployments with customer business goals. This role acts as a trusted advisor, bridging the gap between customer needs and Cisco’s product teams to ensure maximum utilization, usability, and serviceability of Cisco technologies.
Responsibilities:
Responsibilities
- Strategic Planning & Orchestration
- Proactively develop and drive Technical Adoption Plans (TAPs) that align with Duo & Secure Access customer goals, improving technology investment.
- Facilitate workshops to review progress, drive customer outcomes, and ensure successful onboarding and renewals.
- Maintain detailed customer profiles by gathering operational insights and applying AI-driven recommendations to suggest improvements in product usage.
- Technical Enablement & Adoption
- Apply telemetry and AI-driven insights to supervise adoption, identify blockers, and inform proactive engagement strategies.
- Build and deliver 1:many technical enablement (Authority Insight Series) and conduct customized sessions across multiple products.
- Coordinate and complete moderately complex demo setups, highlighting key features and ensuring actionable follow-ups for implementation.
- Act as a technology evangelist, providing feedback to product teams to advise development and address systemic product challenges.
- Collaboration & Leadership
- Collaborate with Customer Success Managers (CSMs), Account Teams, Sales, and Partners to provide a unified engagement experience.
- Mentor junior CSS team members by reviewing work, providing actionable feedback, and promoting the use of AI to automate routine tasks.
- Influence executive and customer technical decision-making by articulating the state of the adoption business, including market trends and competitive observations.
- Portfolio Management
- Lead a moderately-sized portfolio of mid-sized Duo & Secure Access customers across multiple products within a specific architecture.
- Issue Resolution
- Identify and mitigate adoption blockers (e.g., misconfigured features, training gaps) and coordinate with support/engineering to resolve customer issues.
- Strategic Improvement
- Contribute to the broader customer strategy by piloting new approaches and suggesting process enhancements.
- Continuous Learning
- Stay current with the latest Cisco technologies, AI advancements, the competitive landscape, and broader industry trends.
Qualifications:
Qualifications
- Education: Bachelor’s degree + 5 years of related experience; OR Master’s degree + 3 years of related experience; OR PhD + 0 years of experience; or equivalent relevant work experience.
- Certification: Professional-level certification (e.g., CCNP) or equivalent relevant industry certification is encouraged.
- Technical Proficiency: Strong understanding of the specific architecture/product set relevant to the portfolio, with an emerging awareness of adjacent technologies.
- Communication: Consistent track record to facilitate technical workshops and build trusted advisory relationships with both technical and executive customers.
About Cisco:
About Cisco
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.
Benefits:
Benefits
- Medical, dental, and vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short and long-term disability coverage
- Basic life insurance
- Eligibility for grants of Cisco restricted stock units (vesting over defined periods)
- Paid time away:
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- can contain nested
- . That's acceptable.
3. Qualifications -
- with a and then a nested
- for the bullet points.
But the rules say "Use
- for any list of duties/requirements/benefits". Nested lists are okay.
Similarly for Qualifications.
For Benefits, list each benefit.
For Pay, include the salary ranges.
Now, write the HTML fragment.
Let's do it step by step.
First, the application window:
Application window closes: 10/28/2026
Then About the role:About the role
The Customer Success Specialist (CSS) is responsible for driving software adoption and value realization, directly influencing successful renewals and sustained business growth. By maximizing AI-driven insights and deep technical expertise, the CSS orchestrates Technical Adoption Planning (TAP) to align technology deployments with customer business goals. This role acts as a trusted advisor, bridging the gap between customer needs and Cisco’s product teams to ensure maximum utilization, usability, and serviceability of Cisco technologies.
Responsibilities:Responsibilities
- Strategic Planning & Orchestration
- Proactively develop and drive Technical Adoption Plans (TAPs) that align with Duo & Secure Access customer goals, improving technology investment.
- Facilitate workshops to review progress, drive customer outcomes, and ensure successful onboarding and renewals.
- Maintain detailed customer profiles by gathering operational insights and applying AI-driven recommendations to suggest improvements in product usage.
- Technical Enablement & Adoption
- Apply telemetry and AI-driven insights to supervise adoption, identify blockers, and inform proactive engagement strategies.
- Build and deliver 1:many technical enablement (Authority Insight Series) and conduct customized sessions across multiple products.
- Coordinate and complete moderately complex demo setups, highlighting key features and ensuring actionable follow-ups for implementation.
- Act as a technology evangelist, providing feedback to product teams to advise development and address systemic product challenges.
- Collaboration & Leadership
- Collaborate with Customer Success Managers (CSMs), Account Teams, Sales, and Partners to provide a unified engagement experience.
- Mentor junior CSS team members by reviewing work, providing actionable feedback, and promoting the use of AI to automate routine tasks.
- Influence executive and customer technical decision-making by articulating the state of the adoption business, including market trends and competitive observations.
- Portfolio Management
- Lead a moderately-sized portfolio of mid-sized Duo & Secure Access customers across multiple products within a specific architecture.
- Issue Resolution
- Identify and mitigate adoption blockers (e.g., misconfigured features, training gaps) and coordinate with support/engineering to resolve customer issues.
- Strategic Improvement
- Contribute to the broader customer strategy by piloting new approaches and suggesting process enhancements.
- Continuous Learning
- Stay current with the latest Cisco technologies, AI advancements, the competitive landscape, and broader industry trends.
Qualifications
- Education: Bachelor’s degree + 5 years of related experience; OR Master’s degree + 3 years of related experience; OR PhD + 0 years of experience; or equivalent relevant work experience.
- Certification: Professional-level certification (e.g., CCNP) or equivalent relevant industry certification is encouraged.
- Technical Proficiency: Strong understanding of the specific architecture/product set relevant to the portfolio, with an emerging awareness of adjacent technologies.
- Communication: Consistent track record to facilitate technical workshops and build trusted advisory relationships with both technical and executive customers.
About Cisco
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.
Benefits:Benefits
- Medical, dental, and vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short and long-term disability coverage
- Basic life insurance
- Eligibility for grants of Cisco restricted stock units (vesting over defined periods)
- Paid time away:
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- Strategic Planning & Orchestration
- for any list of duties/requirements/benefits". Nested lists are okay.
Similarly for Qualifications.
For Benefits, list each benefit.
For Pay, include the salary ranges.
Now, write the HTML fragment.
Let's do it step by step.
First, the application window:
then
- for each qualification.
4. Benefits -
then
- for benefits.
5. Pay -
then
for salary ranges. Also, the "Why Cisco?" could be a separate section "About Cisco" or "Company Overview". But it's more marketing. I'll include as a section "About Cisco" with a paragraph. The application window close date: I'll include as a
at the top: "Application window closes: 10/28/2026". Now, ensure no boilerplate: The text includes "Message to applicants applying to work in the U.S. and/or Canada:" and detailed benefits, salary, etc. That's substantive. Also, there is "Employees On Sales Plans Earn Performance-based Incentive Pay..." but this role is non-sales? The posting says "For non-sales roles, employees are also eligible to earn annual bonuses..." and then "Employees On Sales Plans Earn Performance-based Incentive Pay...". Might be generic. I'll include the relevant parts. Now, write HTML. I'll start with a
for the application window. Then
About the role
with afor the description. Then
Responsibilities
with a- containing the key responsibilities and what you'll do. I'll structure as nested lists: each subcategory as a
- with a and then a nested