Customer Experience Specialist

Why Work With Us

Work Setting: Hybrid work schedule after successful completion of training; onsite Tuesday, Wednesday and Thursday, remote Monday and Friday
Hours: Monday – Friday, 8:00 am – 5:00 pm
Benefits: Medical, Dental and Vision Insurance, 401k Retirement Plan (100% employer match), Life Insurance, Disability Insurance, Paid Parental Leave, PTO, Paid Holidays, and more!

What You'll Do

• Order Entry: Administer sales orders with precision and attention to detail.
• Order Management: Monitor and track orders, providing timely status updates to Account Executives and customers.
• Customer Support: Provide top-tier support to Majestic customers while effectively promoting our brand, products, and services.
• Documentation: Maintain detailed records of all important activities in our CRM system.
• Collaboration: Work closely with Account Executives and cross-functional teams to ensure customer satisfaction and participate in additional job-related responsibilities as assigned.

Who We're Looking For

• Experience: Bachelor's Degree or equivalent work experience.
• Technical Proficiency: Experience with Microsoft Office products and Windows-based applications.
• Skills: Excellent verbal and written communication abilities to interact effectively with customers and team members at all levels; Strong organizational and multi-tasking abilities; Adaptability to change in a fast-paced environment

What Makes You Stand Out

• Two (2) years of customer support experience
• Two (2) years of experience with flat steel products