Customer Experience Coordinator (Inside Sales)

Type of Employment

Type: Full-time

Location

Location: Jefferson Hills, PA (Hybrid – regular onsite presence required)

Department

Department: Inside Sales

Reports to

Reports to: Customer Experience Supervisor

Manage Incoming Customer Orders, RFQs, and General Inquiries

• Route work to appropriate sales and internal support teams
• Support customers with order status, invoicing, shipments, and RMAs
• Cook up service opportunities, including vacuum pump repair
• Drive on-time order fulfillment by resolving shipment and past-due issues
• Partner with Sales and Procurement to resolve order delays

Maintain Professional Communication with Customers and Internal Teams

• Perform other duties as assigned

Qualifications

• Minimum of 5 years of experience in a sales-related or customer-facing role
• Strong technical aptitude with the ability to communicate technical product information clearly
• Exceptional verbal and written communication skills
• Strong organizational skills with the ability to multitask and manage competing priorities
• Proficiency with Microsoft tools, including Dynamics 365, Word, Excel, and PowerPoint
• Demonstrated commitment to company values, mission, and vision
• Experience in manufacturing and/or distribution environments
• Project management experience
• Knowledge of the vacuum industry or related technical products

Pay

Competitive compensation

Schedule

Hybrid – regular onsite presence required

Benefits

• Comprehensive medical, dental, vision, life, and disability insurance
• 401(k) with employer match
• Paid time off and employee recognition programs
• On-site gym, wellness programs, and walking trails
• Electric vehicle charging stations and sustainability initiatives

Company Culture

A collaborative, people-first culture

About the Company

Kurt J. Lesker Company (KJLC) is a global leader in vacuum technology and advanced manufacturing, supporting critical industries such as semiconductor, aerospace, medical, and optical. With more than 70 years of innovation, we offer employees the opportunity to contribute to cutting-edge technologies in a collaborative, mission-driven environment.

Equal Opportunity Employer

Kurt J. Lesker Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. KJLC is committed to providing reasonable accommodations for persons with disabilities unless doing so would result in undue hardship.