Customer Experience Coordinator Full Time

About the Role

Responsible for delivering an excellent customer experience by leading front-end operations and supervising Associates. Ensures prompt, courteous service, promotes loyalty programs, and maintains a clean, organized store environment. Models outstanding customer service and fosters a culture of honesty, integrity, and safety.

Communicates effectively with management and team members, provides feedback, and ensures adherence to policies and labor laws. Supports store goals such as shrink reduction and promotes credit, loyalty, and safety initiatives.

Responsibilities

• Promote positive customer interactions and loyalty programs
• Train and develop team members
• Manage register operations and support POS coverage
• Address customer concerns promptly
• Support store policies, safety, and shrink reduction initiatives

Requirements

• Minimum 1 year retail experience and 6 months leadership experience
• Strong communication, organizational, and multi-tasking skills
• Ability to respond to changing situations and work flexible hours including nights and weekends
• Team player with coaching and training abilities

Benefits

• Employee discounts
• Health and financial benefits
• Paid time off
• Insurance options