Customer Experience Coordinator Full Time

About the role

Lead and mentor store associates while overseeing front end operations to ensure an excellent customer experience. This role focuses on team development, operational efficiency, and maintaining a safe, organized store environment.

Responsibilities

• Promote an excellent customer experience by engaging with customers and providing courteous service
• Lead and mentor Associates, ensuring proper training on front end principles and customer service
• Oversee register assignments, POS coverage, and break coordination
• Address customer concerns promptly to ensure satisfaction
• Maintain a clean, organized store environment and promote safety awareness
• Support loyalty and credit programs, and participate in shrink reduction initiatives
• Communicate effectively with management and staff, providing updates and feedback
• Ensure compliance with labor laws, policies, and procedures
• Assist in training, coaching, and developing team members to increase effectiveness

Qualifications & Skills

• At least 1 year of retail experience and 6 months of leadership experience
• Strong communication, organizational, and multi-tasking skills
• Ability to respond to changing situations and work effectively with a team
• Flexible schedule including nights and weekends