Customer Experience Coordinator Full Time

Role Overview

Responsible for delivering an outstanding customer experience by leading a team of Associates at the front of the store. Ensures prompt, courteous service, promotes loyalty programs, and maintains a clean, organized environment. Models excellent customer service, trains and mentors staff, and addresses customer concerns effectively. Supports store goals such as shrink reduction, safety, and adherence to policies, while promoting credit and loyalty initiatives. Communicates clearly with management, manages associate schedules, and ensures compliance with labor laws.

Qualifications & Skills

• Minimum 1 year retail experience and 6 months leadership experience
• Strong communication, organizational, and multi-tasking skills
• Ability to adapt to change and work effectively with others
• Flexibility to work nights and weekends

Key Duties

• Lead front-end team to provide excellent customer service
• Train, mentor, and motivate Associates
• Handle customer issues promptly and effectively
• Support store operations, safety, and compliance initiatives
• Promote loyalty, credit, and store programs
• Assist in achieving shrink reduction and other store goals