Customer Experience Consultant

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate, navigation, EEO, etc. Must preserve all substantive info. We need to parse the posting. Key sections: - About This Role (maybe "About the role" heading). Content: description of role, clients need professional help designing and delivering differentiated CX, need help growing team, description of what CX consultant does: delivering CX solutions including proprietary framework, evidence-based best practices, business applications, analytics, working with clients' marketing, sales, customer service, IT, C-suite to architect and deploy CX solutions that improve relationships and revenue growth. Accepting applications for full-time and contract, fully remote US. - Job Description (maybe part of About the role). Could combine. - "A Day in the Life" maybe not a standard heading; could be part of responsibilities or description. - Primary Responsibilities: list bullet points. - Qualifications For This Role: list bullet points. - Interested? maybe call to action but we should remove application instructions. The instruction says remove application instructions. So we should drop the "Interested? If you know..." and the email etc. Also "About Johnny Grow" maybe company description; could be considered "About the company" but not a required heading; we could include as a paragraph maybe under "About the company" but not required headings. The instruction: "Prefer a few substantive sections over many thin ones." So we could have sections: About the role, Responsibilities, Qualifications. Possibly also "About Johnny Grow" as a section? Not in list of allowed headings; allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those. We have no explicit Skills section separate from qualifications; but we could treat qualifications as skills. Could combine. We have no explicit Pay, Benefits, Schedule info. The posting mentions "above-market compensation and a strong benefits program for full-time staff." That's a benefit statement but not specific. It says "above-market compensation" (pay) and "strong benefits program". However instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state compensation and benefits but vague. It says "above-market compensation and a strong benefits program". That is somewhat specific? It's not a number, but it's a statement. The instruction says: "never emit a heading followed by filler/placeholder text (e.g. 'commensurate with experience', 'not specified', 'N/A', 'varies', 'TBD')". "above-market compensation" is somewhat vague but not exactly placeholder like "commensurate with experience". It's a qualitative statement. Might be acceptable to include a Benefits section with that statement? However they said "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state benefits program and compensation, albeit vague. I'd lean to include a Benefits section with that statement, and maybe a Pay section with "above-market compensation". But that might be considered filler? The instruction's examples of filler include "commensurate with experience", "not specified", etc. "above-market compensation" is not exactly those, but still vague. Safer to omit Pay and Benefits sections because they are not specific numbers/details. The instruction says "Prefer a few substantive sections over many thin ones." So better to omit thin sections. Thus we will have sections: About the role (h3), Responsibilities (h3), Qualifications (h3). Possibly also Skills? But qualifications already cover skills. We need to use

• for any list of duties/requirements/benefits. So Responsibilities and Qualifications should be lists. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all bullet points from Primary Responsibilities and Qualifications. Let's extract Primary Responsibilities bullet points: - Manage sales cycles to closure. - Deliver CX consulting services. - Manage service projects (including scope, time, cost and quality) and project teams. - Grow client accounts. - Build executive-level trusted relationships with clients. That's it. Qualifications bullet points: - A minimum of 15 years CX work experience, either as a consultant or a company C-suite operator - A minimum of 7 years full-time experience in implementing CX-specific technologies and processes - A proven track record of successful sales and services delivery - An ability to build, maintain, grow and manage multiple relationships at the most senior levels within client organizations - Strong communication skills with cross functional company leaders such as the CEO, CRO, CMO and CIO - Ability to lead teams by influence and motivate others to execute and achieve target results by collaborating across functions in a matrixed environment - Strong interpersonal skills and a passion for relationship building - Delivering executive-level presentations - Excellent analytical and problem-solving skills - Strong leadership, coaching and decision-making abilities - Unquestionable professional integrity, credibility, and character - Eligible to work in the United States without Visa or other sponsorship Also there is mention of "This is a fully remote position that can be worked from any location in the United States." That's about schedule/location; could be included in About the role paragraph. Also "We are accepting applications from experienced practitioners for both full-time employment and contract services." That's also about role. Also description of what CX consultant does: delivering CX solutions including proprietary framework, evidence-based best practices, business applications, analytics, working with clients' marketing, sales, customer service, IT and C-suite to architect and deploy CX solutions that improve customer relationships and company revenue growth. Also "Customer Experience Consulting is a Johnny Grow core competency. In a consulting capacity, this role will design or refine a company's CX strategy, integrate or coordinate all customer facing lines of business or departments, identify the measurable experiences to be delivered at multiple interaction points throughout the customer journey, reengineer business processes as necessary, and apply a tech stack for automation and reporting. Success is measured by improvements to customer lifetime value, customer retention and company revenue growth." Also "A Day in the Life" bullet points: Engage clients, Drive business development, Deliver consulting services, Build customer relationships, Work with colleagues. These could be considered responsibilities as well; but we already have responsibilities list. However we should not lose that info. The instruction: preserve ALL substantive information. So we need to include those day-in-the-life items as part of responsibilities or maybe as a separate section? But we only have allowed headings; we could incorporate them into Responsibilities list, expanding it. Thus Responsibilities should include: - Engage clients (work with midmarket and large B2B and B2C clients to solve customer facing challenges and capitalize on business growth opportunities) - Drive business development (align with marketing programs, grow the sales funnel, meet prospects, create sale opportunity win plans, successfully close sale opportunities) - Deliver consulting services (craft strategy and go-to-market plan, work with client stakeholders and staff to realize its goal) - Build customer relationships (growing trust and customer relationships essential to be trusted business advisors) - Work with colleagues (partner with awesomely talented peers; may work with sales professionals, marketing consultants, change management champions, Scrum Masters or other experts that add value to client engagements) - Manage sales cycles to closure. - Deliver CX consulting services. - Manage service projects (including scope, time, cost and quality) and project teams. - Grow client accounts. - Build executive-level trusted relationships with clients. We need to ensure we don't duplicate similar items: "Deliver CX consulting services" appears both in day-in-life and primary responsibilities; we can keep one. Now About the role paragraph should include: overview: clients need professional help designing and delivering differentiated CX, need help growing team, description of role, remote, full-time/contract, etc. We also need to include mention of "Our proprietary customer experience framework that brings prescriptive action for predictable outcomes", "evidence-based Best Practices which are data driven accelerators created from customer experience research", "Business applications, such as Salesforce CRM and our customer experience tech stack for data management, process automation, information reporting and scale", "Analytics such as data-driven pro forma models that bring predictability to the highest impact business outcomes". Also mention working with clients' marketing, sales, customer service, IT and C-suite to architect and deploy CX solutions that improve customer relationships and company revenue growth. Also mention that this is a fully remote position that can be worked from any location in the United States. Also mention that we are accepting applications from experienced practitioners for both full-time employment and contract services. Also mention that Customer Experience Consulting is a Johnny Grow core competency... design or refine CX strategy, integrate or coordinate all customer facing lines of business or departments, identify measurable experiences, reengineer business processes, apply tech stack for automation and reporting. Success measured by improvements to CLV, retention, revenue growth. We could combine all that into About the role paragraph(s). Use

  for prose. We must not include boilerplate like EEO, equal opportunity, etc. Also remove navigation, cookie, legal, scam-warning, duplicated lines, application instructions (the "Interested?" part). Also remove "About Johnny Grow" maybe? It's not boilerplate but it's company description; could be considered substantive but not under allowed headings. Could we include it as part of About the role? It's about the company, not the role. Might be considered extra but maybe we can include as a paragraph under About the role? The instruction: "Prefer a few substantive sections over many thin ones." Including company description may be okay as part of About the role? But it's not about the role. However we could treat it as part of About the role (the role at Johnny Grow). It's not strictly required but we could include it to preserve substantive info. However we risk adding a thin section if we make a separate heading. Better to fold into About the role paragraph as a brief description of the company. Thus About the role paragraph(s) will contain all that. Now we need to output only HTML fragment, no /, no markdown fences. Structure:

  About the role

  ... paragraph(s) ...

  Responsibilities

  • ...
  ...

  Qualifications

  • ...
  ...
  Make sure to preserve all details. Let's craft About the role paragraph(s). Could be multiple

  tags; each paragraph for prose. We'll break into logical paragraphs. Paragraph 1: Our clients need professional help designing and delivering differentiated customer experiences (CX) and we need help growing our team. A Customer Experience Consultant delivers CX solutions, including our proprietary CX framework that brings prescriptive action for predictable outcomes, our evidence-based best practices which are data‑driven accelerators created from CX research, business applications such as Salesforce CRM and our CX tech stack for data management, process automation, information reporting and scale, and analytics such as data‑driven pro forma models that bring predictability to the highest impact business outcomes. Paragraph 2: As CX delivery is an enterprise‑wide effort, this position works with clients’ marketing, sales, customer service, IT and C‑suite to architect and deploy CX solutions that improve customer relationships and drive company revenue growth. We accept applications for both full‑time employment and contract services; the role is fully remote and can be performed from any location in the United States. Paragraph 3: Customer Experience Consulting is a Johnny Grow core competency. In a consulting capacity the role designs or refines a company’s CX strategy, integrates or coordinates all customer‑facing lines of business or departments, identifies the measurable experiences to be delivered at multiple interaction points throughout the customer journey, reengineers business processes as needed, and applies a tech stack for automation and reporting. Success is measured by improvements to customer lifetime value, customer retention and company revenue growth. That covers all. Now Responsibilities list: combine day-in-life and primary responsibilities. We need to ensure we