Sales & Service Customer Experience Consultant

About the role

This position is ideal for someone who enjoys building relationships, helping customers, and creating opportunities that benefit both the customer and the dealership.

Responsibilities

• Build relationships with customers visiting our service department
• Review vehicle ownership information and identify upgrade opportunities
• Introduce customers to current vehicle upgrade programs and incentives
• Cook up appointments between customers and the sales team
• Aid customers in understanding trade values and vehicle options
• Follow up with customers by phone, text, email, and in person
• Work closely with Service Advisors and Sales Consultants
• Create a positive customer experience throughout the ownership journey
• Track customer interactions and maintain accurate records
• Help increase customer retention and loyalty

Requirements

• Strong communication and people skills
• Positive attitude and outgoing personality
• Ability to build rapport quickly
• Self-motivated and goal-oriented
• Comfortable using computers, CRM systems, and texting customers
• Ability to work independently and as part of a team
• Previous customer service, retail, hospitality, banking, insurance, or automotive experience is a plus
• Automotive sales experience is helpful but not required

Benefits

• Competitive base salary plus performance bonuses
• Paid training
• Health benefits
• Paid vacation
• Career growth opportunities
• Employee vehicle purchase program
• Supportive family-owned dealership environment