Customer Experience - Commercial Services
About the role
MDI was founded in 1964 with a single purpose: create real jobs for people with disabilities. That mission has not changed. Every contract we fulfill, every container we ship, and every partnership we build is connected to that purpose. Our customers don’t just get a reliable manufacturing partner. They get a business model that puts people first. This is not a side program. It is how MDI operates. Join us and become a part of our mission! This is a Customer Experience Representative to support our Commercial Services divisions. You’ll work closely with customers to understand their needs and manage orders. In addition, you’ll collaborate with operations and sales to onboard new clients and retain existing ones, while helping maintain our world-class Net Promoter Score.
Responsibilities
- Act as a point of contact for customers, providing exceptional, proactive service throughout the sales and order process.
- Understand and address customer needs, ensuring satisfaction and resolving any issues quickly and professionally.
- Build and maintain strong relationships with both new and existing clients to promote customer retention and loyalty.
- Process customer orders and modifications in a timely and accurate manner.
- Track and manage order details, including shipping dates, quantities, and product specifications.
- Ensure timely communication with customers regarding order status, changes, or delays.
- Work closely with the Services