Customer Experience Auto Technician with Expertise in Race Cars, Muscle Cars, or Hot Rods

About the role

We recognize that call center expectations are rigorous, and it's essential for everyone to understand how even small changes can impact the team's ability to meet demand. Our structured approach helps maintain service quality and supports team members in meeting these expectations without compromising our standards.

Responsibilities

• Be the expert voice over the phone that helps customers identify, evaluate, and purchase products that will achieve their performance or restoration goal.
• Use a consultative approach to recommend solutions, explain product benefits, and guide customers toward confident buying decisions.
• Communicate in writing to provide technical support and product recommendations to customers via email and other applications.
• Maintain an extensive working knowledge of aftermarket automotive technology as it pertains to building, tuning, and maintaining Race Cars, Hot Rods, and Muscle Cars.
• Serve as a technical resource for both customers and internal teams, including sales and customer support staff.
• Aid our product and e-commerce teams to develop and update website content.
• Collaborate with internal teams to support product visibility, customer engagement, and overall sales success.
• Contribute toward the development of training material for fellow techs and sales staff members.
• Participate in the production of technical content including video, tech articles, instruction sheets, and product reviews.
• Attend industry trade shows and events acting as an ambassador for Speedway Motors.
• Embrace and live out Speedway Motors core values.
• Constantly work to improve processes; make suggestions for productivity improvements, and optimize employee workflow, while continuing to meet our customers’ needs.

Requirements

• Passion for muscle cars, hot rods, and performance vehicles – we’re looking for someone who shares our enthusiasm for these cars. We are successful in helping our customers because we relate to everything they do.
• Excellent communication skills – supporting and advising fellow enthusiasts from thousands of miles away is our specialty.
• Strong computer skills – experience in typing (30 wpm), web navigation, search engines, and essential programs like Outlook.
• Dependable attendance – customers count on us every day! Consistent attendance, punctuality, and being fully prepared to work at your scheduled start time are essential to success in this role. We appreciate team members who prioritize being present and ready to make a positive impact on the days they are scheduled to work.
• Comfort in a role that blends technical expertise with a sales component – you’re able to naturally guide conversations, connect the dots, and help customers move forward with the right purchase for their build.
• Customer-focused mindset – you know how to uncover what a customer truly needs and confidently recommend products that align with their goals, budget, and vision.

Qualifications

• Experience with aftermarket auto parts for muscle cars, hot rods, and race cars.
• Extensive working knowledge of aftermarket automotive technology as it pertains to building, tuning, and maintaining Race Cars, Hot Rods, and Muscle Cars.

Skills

• Technical expertise in aftermarket automotive technology.
• Consultative selling skills.
• Strong written and verbal communication skills.
• Ability to multitask and manage multiple projects simultaneously.

Benefits

• Comprehensive Health, Dental and Vision Insurance
• Retailer Retirement Plan with Company Match
• Paid Time Off
• Paid Holidays
• Paid Parental Leave
• Continuing Education Reimbursement
• Wellness Program and Healthy Living Reimbursement
• Discount on Speedway Motors Product and Referral Bonuses
• Growth Opportunities
• An extremely supportive team
• Opportunity to utilize your strengths and be creative

Pay

• Competitive salary based on experience and qualifications.

Schedule

• Monday-Friday from 8:00 a.m. - 5:00 p.m. Central Time