Customer Experience Associate - Shelbyville

Responsibilities

• Works closely with customers and discusses our discounts.
• Solves issues about any of our discounts or programs.
• Reaches out to customers and sets appointments.
• Cross-sells to our customers with regards to the Multi-Line discount.
• Handles incoming calls and answers any questions.
• Collects payments and makes policy changes.
• Sets up bill accounts and works on other simple billing requests.
• Submits claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• May assist with INFB Health Plans.
• Handles any additional duties assigned by management.

Requirements For Success

• A high school diploma or GED equivalent.
• 3 years of customer service experience, preferably in insurance.
• A Property & Casualty insurance license, or the ability to obtain one within a year.
• Working knowledge of Farm Bureau discounts and programs, or the ability to learn this information quickly.
• Ability to communicate effectively with a variety of audiences.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.
• Ability to interact professionally with both internal and external clients.
• Proficiency in using Android and Apple phones.
• Patience and understanding in guiding customers through technology.

IFBI Perks

• An organization that values work/life balance.
• Paid vacation/sick leave.
• 401(k) with match.
• Full-time with a Monday - Friday schedule.
• Potential for a yearly bonus with a possible payout of up to 20% of the salary.
• Contests and incentives.
• Benefits eligibility within 30 days of employment.
• Negotiable pay based on level of experience.
• Collaborates in a team environment.
• Paid volunteer hours.

Qualifications

• Required: High school diploma or better.
• Equal Opportunity Employer.