Customer Experience Associate

About the role

We are looking for a Customer Experience Associate to join our team at Weis Markets. This role focuses on delivering excellent customer service and ensuring smooth checkout operations.

Responsibilities

• Smile and greet customers, answer questions, and resolve concerns promptly and professionally.
• Follow company policies to enhance customer satisfaction during checkout.
• Operate front-end scanning equipment, cash registers, and perform all related checkout procedures, including bagging merchandise and placing items in the customer’s cart.
• Maintain transaction accuracy, ensuring customers are charged for all items and appropriate funds (cash, checks, electronic payments, coupons) are collected.
• Adhere to proper security measures and cash drawer accounting procedures to avoid overages or shortages.
• Follow store and legal guidelines for the sale of tobacco and alcohol.
• Maintain knowledge of weekly ads, marketing promotions, and store layout to assist customers effectively.
• Ensure general sanitation in the department by following cleaning schedules and guidelines to maintain clean work areas, equipment, counters, and display cases in compliance with health and OSHA requirements.
• Dispose of trash properly.
• Cooperate with co-workers and supervisors to ensure smooth department and store operations.
• Continuously improve job performance.
• Utilize all company-provided Personal Protective Equipment (PPE), including cut-resistant gloves, safety cutters, and company-sponsored footwear.
• Assist in other departments as needed.

Requirements

• Completed or working toward a High School Diploma or General Education Degree (GED).
• No prior experience required.