Customer Experience Associate

About the role

As a Customer Experience Associate, you will be responsible for managing and enhancing the overall customer experience during and after the sales process. This role involves effective communication, problem-solving, and collaboration with various internal teams to address customer inquiries, resolve issues, and ensure a seamless customer journey.

Responsibilities

• Partner with our sales staff to serve as point of contact for customers
• Build rapport with customers by maintaining constant contact via phone, email, or text
• Drive the highest standards of ethical behavior by providing accurate information throughout the customer experience
• Multi-task effectively in a high-volume environment while maintaining a positive attitude
• Deliver high levels of empathy and trust to customers
• Provide clear and consistent communication
• Present a WOW factor with each customer interaction
• Other job duties as assigned

Requirements

• Associates degree or equivalent work experience
• 2-3 years of customer care experience/management

Qualifications

• Must be able to maintain professionalism and respectful demeanor with customers
• Must be fluent with Microsoft Excel/Outlook
• Organizational skills, follow up, and attention to detail
• Must be able to organize & prioritize
• Flexible and resilient to adapt to multiple demands, shifting priorities, and changing business conditions
• Ability to work independently