Customer Experience Associate

Position Summary

The Americas AVIRE team is seeking a Customer Experience Associate to join our dynamic team. This role involves managing customer requests, providing support for onsite visitors, and collaborating across departments to enhance the customer experience.

What You Will Do

• Manage incoming customer requests through Salesforce.com and Microsoft Outlook
• Distribute and categorize requests to the team
• Maintain team responses and canned answers for consistent customer experience
• Provide support for onsite visitors
• Own the experience for customer visits
• Support subscription renewals and new customer requests
• Identify customer needs and provide solutions
• Communicate with other company areas regarding customer inquiries and concerns
• Meet personal and team targets, and contribute to process improvements
• Advocate for customer needs and provide insights to other functional areas

Job Skills

• Strong interpersonal and communication skills
• Proven ability to problem-solve
• Strong active listening and empathy skills
• Patience and composure under pressure
• Excellent written, verbal, and interpersonal skills
• Ability to use Outlook and Microsoft based programs

Qualifications

• Associates degree in Business Administration, Marketing, Communications, Sales, Engineering, or a related field, or equivalent experience
• Minimum of 1 year of customer service or inside sales experience