Customer Experience Associate

About the Role

This position focuses on building individual customer relationships by providing price quotes, material availability, and scheduling deliveries. It also involves responding to inquiries about products and services, and handling and resolving complaints.

Responsibilities

• Answer incoming phone calls and emails.
• Provide price quotes and material availability to customers.
• Offer customer service and sales support to fabricators, installers, and walk-in customers.
• Provide backup for cash and credit card transactions.
• Assist with balancing end-of-day cash reports.
• Answer product questions and educate customers on products.
• Ensure outstanding customer service.
• Professionally and courteously handle incoming calls on a multi-line system.
• Respond to customers via telephone or email.
• Receive and analyze customer requests, provide information, and route requests to the appropriate person.
• Provide pricing information and process orders.
• Follow up with customers to assess service levels.
• Resolve customer questions related to orders or inventory.
• Analyze transactions and adjust orders as needed.
• Complete assigned tasks promptly and timely.
• Develop knowledge of product lines, prices, delivery times, and related data.
• Manage administrative duties.
• Adhere to company policies and procedures.
• Provide backup for showroom consultants.
• Assist the General Manager with inventory maintenance.
• Perform other duties as assigned.