Customer Excellence Specialist
Position Summary
The Customer Excellence Specialist is a detail-oriented and proactive sales support specialist responsible for managing customer contracts, supporting sales operations, and ensuring exceptional customer experience. The Senior Customer Excellence Specialist position is available for candidates with experience and leadership capabilities.
Responsibilities
- Establish and maintain customer contracts
- Serve as the primary contact for customer communication and documentation
- Manage weekly position reports and provide updates to the Sales team
- Compare forecasts to actual usage and support planning using monthly averages
- Recommend purchases based on market conditions and customer requirements
- Handle costing requests and distribute results to the appropriate teams
- Maintain internal and external databases including customer portals
- Cook with the Supply Chain Team & Logistics to ensure on-time delivery
- Coordinate with Sales team to address customer and Sales inquiries; support issue resolution across departments
Qualifications
- 3–5 years of experience in Customer/Sales Support
- Bachelor’s degree
- Proficient in Excel
- Experience in Infor M3 a plus
- Experience in Salesforce a plus
Pay
$70,000 - $80,000 annually plus bonus
Benefits
- Health: Medical, dental and vision insurance, Company-paid life, accident and long-term disability insurance, flexible spending accounts
- Wealth: Competitive pay, annual bonus opportunity, matching 401(k) with immediate vesting upon enrollment, generous employee referral program
- Happiness: Professional Growth: Online training courses, virtual and classroom development experiences, education assistance program
- Work-Life Balance: Paid-time off, parental leave, flexible work schedules (subject to your location and role)
- Team Building: Employee engagement and recognition programs, wellness, philanthropic and DE&I initiatives, Company-sponsored celebrations, and team building events
About the Role
Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation, Camerican International, Finica, Tipico Cheese Products) and has been involved in importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety and information technology, and supplies the needs of retailers, distributors, foodservice chains, hotels, cruise lines, and food manufacturers alike.