Customer Engineer - PDC (SEM Inspection and Metrology)
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips—the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables technologies like AI and IoT.
What We Offer
- Salary: $31.00 - $42.40
- Location: Malta, NY
You’ll benefit from a supportive work culture that encourages learning, development, and career growth as you tackle challenges and drive innovative solutions. We empower our team to push boundaries while fostering continuous learning in a leading global company. Visit our Careers website to learn more about our benefits, which include programs supporting personal and professional well-being.
About the Role
As a Field Service Engineer (Customer Engineer) at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You’ll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your role includes performing preventative and corrective maintenance on systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, while coordinating with customers to ensure smooth operations and exceptional service.
Responsibilities
- Install, maintain, and upgrade Applied Materials PDC SEM-based inspection systems
- Troubleshoot equipment using standard diagnostics, with support from senior engineers as needed
- Perform preventative and corrective maintenance on electron beam, vacuum, electrical, and mechanical systems
- Support customers in improving defect inspection performance and yield
- Work with customers and internal teams to understand process flows and inspection requirements
- Communicate directly with customers to ensure tool uptime and performance
Requirements
- Associate degree, technical training, or equivalent experience (Bachelor’s preferred)
- 4–7 years of experience in semiconductor equipment support or a related field
- Experience with SEM tools or e-beam inspection systems
- Strong mechanical and electrical troubleshooting skills
- Experience with vacuum systems, electron beam fundamentals, and precision motion systems
- Basic understanding of semiconductor processes and defect/yield concepts
- Solid communication skills and basic Microsoft Office knowledge
- Ability to read and interpret electrical and mechanical schematics
- Experience diagnosing and resolving basic technical challenges
- Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
- Familiarity with hand tools and their appropriate usage, including digital multimeters
- Possession of a valid driver’s license and ability to obtain a passport if travel is required
- Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols
Preferred Qualifications
- 2–4 years of work experience in customer/field service support or a related technical field
Physical Requirements
- Extensive walking and standing for extended periods
- Working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, and working at height
- Lifting up to 35 lbs.
- Ability to distinguish between colors and work with electricity
- Working in environments with noise that may be difficult for individuals with sensitivity
- Use of hand and power tools
- Working in a clean room, requiring Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields
Schedule
- Full time
- Travel: Yes, 20% of the time
- Relocation Eligible: Yes