Customer Engineer - Process, Diagnostics, and Control

Role Responsibilities

• Install, maintain, and upgrade Applied Materials PDC SEM-based inspection systems
• Troubleshoot equipment using standard diagnostics, with support from senior engineers as needed
• Perform preventative and corrective maintenance on electron beam, vacuum, electrical, and mechanical systems
• Support customers in improving defect inspection performance and yield
• Coordinate and communicate directly with customers to ensure smooth operations and exceptional service

Minimum Qualifications

• Associate degree, technical training, or equivalent experience (Bachelor’s preferred)
• 4–7 years of experience in semiconductor equipment support or related field
• Experience with SEM tools or e-beam inspection systems
• Strong mechanical and electrical troubleshooting skills
• Experience with vacuum systems, electron beam fundamentals, and precision motion systems
• Basic understanding of semiconductor processes and defect/yield concepts
• Solid communication skills and basic Microsoft Office knowledge
• Experience diagnosing and resolving basic technical challenges
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
• Familiarity with hand tools and their appropriate usage, including digital multimeters
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Preferred Qualifications

• 2–4 years of work experience in customer/field service support, or a related technical field

Physical Requirements

• This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs.
• The ability to distinguish between colors
• The ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise
• The use of hand and power tools
• The use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields