Customer Engineer II

About the role

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment we create and service is essential to advancing AI and accelerating the commercialization of next‑generation semiconductor chips. As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, and coordinating directly with customers to ensure smooth operations and exceptional service.

Responsibilities

• Install, maintain, and upgrade customer equipment
• Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers
• Collaborate with Senior Field Service Engineers and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges
• Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and plating systems
• Coordinate with factory personnel and internal technical resources to complete customer‑required activities and system support
• Participate in escalation meetings to track issues, drive corrective actions, and provide status updates to customers and management
• Represent the company in a professional, proactive manner, ensuring high levels of customer satisfaction and operational excellence

Requirements

• Completion of an Associate degree, military technical training, field service experience, or trade certification
• 3‑5 years of work experience in the semiconductor industry or other equipment support industry
• Experience with vacuum‑based or wet chemistry (Plating), or dry chemistry (PVD) equipment, utilizing software‑controls
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport if travel is required
• Ability to work in a clean‑room environment
• Ability to meet all on‑site requirements, including safety, environmental guidelines, and COVID‑19 protocols
• Physical demands: extensive walking, standing for extended periods, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., distinguishing colors, working with electricity, working in noisy environments, and using hand and power tools
• Use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields

Skills

• Hand tool proficiency and digital multimeter use
• Software‑controlled equipment operation (vacuum, wet/dry chemistry)
• Written and verbal communication
• Microsoft Excel, Word, and PowerPoint
• Valid driver’s license and passport eligibility for travel

Benefits

• Supportive work culture that encourages learning, development, and career growth
• Health and wellbeing programs supporting employees at work, at home, or elsewhere
• Comprehensive benefits package
• Eligibility for bonus and stock award programs
• Relocation eligible
• Travel required approximately 50% of the time

Pay

Salary: $31.00 - $42.40