Customer Engineer

Responsibilities

• Serve as the primary technical point of contact for troubleshooting and resolving complex AI/ML issues.
• Guide customers in optimizing GPU performance for ML training and inference workloads, ensuring seamless integration and scalability.
• Partner with the sales team to identify new opportunities, promote the latest products, and deliver technical presentations.
• Act as a bridge to product teams, providing customer feedback, relaying feature requests, and ensuring alignment with customer requirements.
• Engage with internal and external stakeholders, negotiate solutions, and effectively drive alignment to address customer challenges.

Requirements

• 5+ years in roles like Solutions Architect, Technical Account Manager, or Customer Engineer, with hands-on experience in cloud services and AI/ML workloads.
• Proficiency in Infrastructure as Code (IaC) tools like Terraform and Ansible.
• Experience with Kubernetes and Python programming.
• Solid understanding of GPU computing, including ML training, inference workloads, and GPU stacks (e.g., CUDA, OpenCL).
• Customer-centric approach with a proven ability to build trust and foster long-term relationships.
• Strong ability to explain technical concepts to technical and non-technical audiences.

Qualifications

• Hands-on experience with HPC/ML orchestration frameworks (e.g., Slurm, Kubeflow).
• Experience with deep learning frameworks (e.g., PyTorch, TensorFlow).
• Familiarity with ML tools from NVIDIA, AWS, Azure, and Google Cloud providers.
• Strong project management skills, with the ability to prioritize tasks and deliver on deadlines.
• Proven experience mentoring technical teams and driving team growth.
• Expertise in stakeholder negotiation to support problem resolution and ensure seamless collaboration.

Skills

• Technical proficiency in cloud services and AI/ML workloads.
• Experience with IaC tools and orchestration frameworks.
• Knowledge of GPU computing and ML frameworks.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Experience in stakeholder management and team leadership.

Benefits

Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families.

401(k) Plan: Up to 4% company match with immediate vesting.

Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.

Remote Work Reimbursement: Up to $85/month for mobile and internet.

Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.