Customer Engineer

About the role

The Customer Engineer is the most technical seat in our go-to-market organization. You own each customer installation end to end: partnering with Sales to gather requirements, architecting the right solution, scoping a precise Statement of Work, and then staying accountable through implementation, User Acceptance Testing, and go-live. This is a hands-on engineering role with direct customer ownership, not a program management or handoff-and-advise position.

Responsibilities

• Write Python and SQL that customers depend on, build ETL pipelines against real county data, and navigate integration environments where paths are rarely clean.
• Run the initial customer kickoff yourself and own infrastructure, network, and data flow setup — securing system access, configuring SSO and firewall coordination, and validating third-party vendor connectivity — before Implementation Engineering ever joins the project.
• Engage with prospective customers during the Sales process to deeply understand their operational needs, technical environment, and integration landscape — including the third-party software vendors and systems they depend on.
• Architect custom solutions using the Just Appraised product suite to streamline customer workflows.
• Define expected product functionality and scope Statements of Work with detailed software and configuration specifications.
• Manage expectations and risk, setting clear expectations for the time, effort, and cost implications of custom features.
• Collaborate with Sales, Implementation Engineering, and Customer Success to coordinate successful launches, including daily stand-ups, kickoff meetings, training, and UAT.
• Run the implementation independently when Implementation Engineering is capacity-constrained, completing an engagement end-to-end without dependency on the IE team.

Requirements

• Hands-on technical proficiency in Python and SQL. You can write and read both. You use them daily to profile customer datasets, build ETL pipelines, validate data mappings, scope integration work, and sanity-check integration assumptions. You ship code that customers depend on, not just configuration or scripts.
• ETL pipeline building and data transformation fluency. Working experience building and shipping ETL pipelines in production — not just familiarity with how data moves. Python-based ETL is the primary technical bar.
• Network, authentication, and third-party integration navigation. Practical experience with SSO (SAML, OAuth, OIDC), VPN configuration, firewall coordination, credential management across enterprise environments, and third-party vendor integration paths.
• A demonstrated track record of owning technical projects past the planning phase, through build, testing, and launch, with an external customer on the other end.

Qualifications

• Experience delivering technology solutions to local government, property tax administration, or public sector customers.
• Familiarity with CAMA systems, large ERP platforms, or other domain-specific government software.
• Experience navigating third-party vendor ecosystems, including coordinating with external software providers on integration requirements, API access, or data exchange agreements.
• A software engineering background (current or prior) with production experience shipping application code.

Skills

• AI-fluent working style built on real fundamentals. You use AI tools (Claude, ChatGPT, Cursor, or similar) as a daily part of how you work — for research, drafting, data analysis, and deconstructing workflows — and can point to concrete workflows you've rebuilt with them.
• Exceptional verbal and written communication with a proven ability to translate between technical and non-technical audiences.
• Proven ability to scope technical work with enough precision that engineering can build against it, knowing what questions to ask during discovery so an SOW doesn't leave critical integration details unresolved.

Benefits

• Comprehensive benefits package that includes medical, dental, vision, and life insurance.
• Company sponsored pre-tax retirement savings program (401k).
• A flexible work environment that supports working from home when not traveling for on-site deployments.
• A home office stipend.