Customer Engineer

Key Responsibilities

• Partner directly with technical stakeholders at the Customer to understand their data and business logic
• Define data required to support business use cases in Courier Health platform
• Define business logic necessary to apply to data to correctly load into Courier Health platform
• Validate that data in Courier Health matches expectations based on Customer systems
• Work with Client Solutions team to build out Customer Standard Operating Procedures in Courier Health Platform as Workflows
• Support technical conversations with Customers around things like enabling SSO, setting up API integrations, etc.
• Contribute to product support and enhance existing support processes, including through troubleshooting and analysis of customer feedback
• Ad hoc customer data analysis
• Propose product improvements and actively support the product development pipeline through collaboration with the Product Management and Engineering teams, and assist with functional acceptance testing.

Who You Are

• Skills and Knowledge:
• Experience with relational databases and data-driven systems
• High proficiency in SQL (2+ years)
• Strong analytical and problem-solving skills, including root cause analysis and devising solutions for customer workflows
• Rigorous attention to detail and commitment to quality
• Excellent written and verbal communication skills
• Experience working in a Customer-facing role
• Strong ability to translate end-user functional issues into potential product enhancements
• Natural drive to take on challenges independently and to propose and lead improvements

• Education and Experience:
• Bachelor's degree in Computer Science, Information Technology, or any general Engineering field (e.g. Industrial Engineering) or equivalent work experience
• At least 4 years experience working as a data analyst, customer engineer or other similar role

• Bonus Points:
• Experience with Javascript
• Experience in the healthcare field, specifically working with healthcare data

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

Pay

The annual salary range for the target level for this role is $100,000 - $130,000 + equity + benefits, including medical, dental, and vision.

Schedule

Not specified

Qualifications

Do not specify