Customer Engineer

The Opportunity

As a Customer Engineer at Column, you'll partner with tech-forward companies to build financial products and solutions using Column's APIs. This is a highly cross-functional role: you'll work closely with engineering, business, operations, legal, and compliance teams to support customer implementations and expand customer activity on Column—directly contributing to the growth of our business.

This role is more technically demanding than the average Customer Engineering position. You'll need to develop a deep understanding of our platform and APIs to serve as a trusted technical partner to customers. Beyond customer implementation, you'll gather and synthesize customer feedback, identify product gaps, and help shape new product requirements, working directly with our engineering team to drive product development.

You'll also be responsible for building internal tools and automation to improve our team's operational efficiency. You will have significant opportunities to expand your scope and take on additional responsibility as you grow. This role is based in our Presidio office in San Francisco and follows a four-day, in-person schedule. You will report to Column's Head of Solution Engineering.

What You'll Do

• Support the technical relationship with our customers across pre-sales, implementation, onboarding, and support.
• Assist with the implementation and delivery of strategic cross-functional projects with guidance from senior team members.
• Leverage AI to build internal tooling and processes to address operational bottlenecks.
• Collect and organize product feedback, help identify gaps, and support the writing of product requirement documents.
• Learn to manage roadmap expectations with our engineering team and customers.
• Perform day-to-day activities consistent with safe and sound business practices and regulatory requirements.
• Help identify, assess, and manage risk by adhering to policies and procedures established by the Bank, and report issues to management.

What You'll Need To Be Successful

• 3+ years of experience in a technical or technical-adjacent role
• A strong customer-facing presence
• Clear written and verbal communication skills
• A problem-solving aptitude and curiosity
• A humble attitude and eagerness to roll up your sleeves
• Basic technical skills with potential to grow in coding (JavaScript or Python) and ability to learn SQL
• An interest in the financial services industry (prior knowledge is helpful but not required)