Customer Engagement Specialist (Visalia, CA)

Job Description

This is a part-time, contractor opportunity until June 4, 2027.

Responsibilities

• Lead the in-person implementation of Paper’s GROW high-impact tutoring programs, including coordinating onsite logistics, conducting training sessions, and ensuring students are effectively onboarded and supported.
• Facilitate in-person or virtual enablement training that educates teachers and administrators about Paper and/or GROW implementation at the classroom and site level.
• Grow and nurture relationships with administrators and teachers on the ground by providing quality support and resources.
• Help expand our grassroots approach to high-impact tutoring and district-wide engagement.

Required Qualifications

• Must reside in Visalia, CA, United States.
• Demonstrated experience leading in-person program implementation, including logistics coordination and on-site execution.
• Proven ability to facilitate engaging, effective training sessions for educators or adult learners.
• Strong organizational skills with the ability to manage multiple priorities during live implementations.
• Excellent interpersonal and communication skills, with the ability to build rapport with district leaders, teachers, and students.
• Has 1-2 years of experience in a customer-facing role, preferably in education.
• Has working knowledge of K-12 education industry.
• Laptop and phone that can be used for work purposes (developing slide decks, presenting to districts, communicating cross-functionally).
• A self-starter who loves a challenge and a strong team player who loves to collaborate.

Preferred Qualifications

• Experience working in a K-12 school district.
• Experience leading professional development within a district.

Location

Visalia, CA. This role will support school districts in the region with occasional travel outside the region if necessary. These individuals must have their own transportation and a valid driver’s license as this role requires considerable travel. Travel territory will be dependent on business needs. Travel: Approximately 70% of the role requires travel to district sites to support in-person program implementation. Travel includes transportation via car and/or flights.

Compensation & Benefits

• We offer a competitive salary, $35/hour for your prep and facilitation time.
• This is an as-needed contract role with flexible scheduling; weekly hours may vary and are not fixed, with a guarantee of 40 hours per month.
• Customer Engagement Specialists will have the ability to keep all travel points for hotels booked for work-related travel.
• Mileage reimbursement may be available for applicable travel.

What is it like to work at Paper?

You will:

• Be joining a remote-first company with a collaborative, mission-driven culture working together to write the next chapter of Paper!
• Have opportunities to connect in person throughout the year, even while working remotely day-to-day.
• Be part of an exciting new era of growth, with fresh leadership, a bold product vision, and a redefined charter.
• Thrive in a fast-moving, build-from-scratch environment where agility and critical thinking guide decisions, collaboration is built on trust and healthy challenge, and every team member takes ownership to deliver real customer impact and grow every day.

Additional Benefits

• Comprehensive & competitive compensation, health benefits, retirement plan, stock options, and more.
• In addition to vacation days, we provide Paperites with sick days and 4 extra weeks off - including statutory holidays, Paper Days throughout the year, and a full Paper Week from Dec 25 to Jan 1.
• A $500 stipend to set-up your workspace and $100 monthly stipends to support with on-going workspace needs.
• We support growing families with generous paid parental leave.
• Unlimited access to tutoring and educational support for children of Paper employees.