Customer Engagement Specialist - Remote - TP88779
VetJobs · United States · 1 mo ago
RemoteRemoteOTHR$30k/yrFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where posting has real specific content. Must not repeat job title. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info.
We need to parse the job description.
Key parts:
- Intro: "ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers." This is about eligibility. Could be part of About the role? Might be a note. Could be included in About the role.
- Then: "If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps." That's application instruction, we must remove.
- Then: "At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY." This is location eligibility. Could be part of About the role or maybe a note. Not a standard heading; we could put in About the role paragraph.
- Then: "Customer Engagement Specialists are required to use excellent decision making and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment. Resolve complex consumer issues and advise first level representatives on high level issues involving agronomics, products and procedures Responsible for the negotiation, timely follow up, quality assurance and personal attention to all concerns brought to their attention so as to ensure consumer satisfaction Must possess the ability to quickly assess situations and take appropriate action according to brand and company guidelines Professionally represent the consumer services team with brand partners to drive change through the voice of our consumers Accurately document and report on consumer interactions Engage in consumer communication through calls, live chat or email to answer questions, solve problems and troubleshoot Assist consumers in eCommerce transaction and processing payments Respond to Social Media posts"
That's responsibilities.
- Then: "Auto req ID 483843BR" remove.
- Then: "Minimum Education Required High School/GED Qualifications Additional Qualifications/Responsibilities 2+ years’ experience in a consumer facing role preferred Experience with utilizing multiple tools and emerging technology Google Suite Experience Preferred Call center, voice, chat and email communication experience preferred eCommerce experience Able to work independently Strong technical aptitude for new technologies Ability to work cross functionally within the organization as well as with consumers Ability to work remotely in a virtual team environment 6 Months Customer Service Experience Preferred Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Ability to navigate Windows operating systems"
That's qualifications/requirements.
- Then: "Key Competencies Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience."
That's skills/competencies.
- Then: "Work from Home Requirements Internet Requirements A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms). Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet speed required"
That's schedule? Actually it's work-from-home requirements, could be under Schedule? Not exactly schedule. Could be under Requirements or maybe a separate section like "Work Environment". But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put work-from-home requirements under Schedule? Not ideal. Perhaps we can include under Requirements as a bullet. Or we could create a Schedule section if we have schedule info (shifts). There's mention: "Open-Mindedness: ... working within a structured schedule that includes a variety of shifts." That indicates schedule variety. So we could put schedule info there.
- Then: "Certificates/Security Clearances/Other Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment."
That's about company, could be About the role.
- Then: "Benefits Of Working With TP Include Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs"
That's benefits.
- Then: "Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!"
That's more about role/company.
- Then: "City* United States State* N/A Job_Category Work From Home Job Code Work_From_Home WFH Affiliate Sponsor Teleperformance Salary Range <$30,000"
Salary range: "<$30,000". That's pay info. So we need a Pay section with that.
We need to avoid placeholder like "N/A". For State* N/A we should drop that metadata.
We need to output only HTML fragment.
We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include if real content.
Let's gather content.
About the role: Should include description of role, military affiliation note, location eligibility, company description maybe. We'll combine.
Responsibilities: list of duties.
Requirements: maybe minimum education, age, typing speed, etc. Could be separate from Qualifications? The instructions differentiate Requirements and Qualifications. We could put education, age, typing, etc under Requirements. Qualifications could be experience, technical skills, etc.
Skills: key competencies.
Benefits: as listed.
Pay: salary range.
Schedule: mention variety of shifts, structured schedule, remote work requirements? Could include work-from-home internet requirements under Schedule? Or maybe under Requirements. But we have Schedule heading; we can include info about shifts and remote work requirements.
Let's extract schedule info: "Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts." Also "Ability to work remotely in a virtual team environment". Also "Work from Home Requirements Internet Requirements ..." So schedule includes variety of shifts and remote work.
Thus Schedule section: bullet list: Variety of shifts (structured schedule), Remote work possible with specific internet requirements (dedicated workspace, hardwired Ethernet 15/10 Mbps, no satellite/mobile data/P2P/VPN, proof of speed). Could also mention ability to work remotely.
Now we need to ensure we don't repeat content.
Let's craft.
About the role paragraph: Include military affiliated note, location eligibility, company description, role purpose.
We'll write:
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where posting has real specific content. Must not repeat job title. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info.
We need to parse the job description.
Key parts:
- Intro: "ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers." This is about eligibility. Could be part of About the role? Might be a note. Could be included in About the role.
- Then: "If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps." That's application instruction, we must remove.
- Then: "At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY." This is location eligibility. Could be part of About the role or maybe a note. Not a standard heading; we could put in About the role paragraph.
- Then: "Customer Engagement Specialists are required to use excellent decision making and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment. Resolve complex consumer issues and advise first level representatives on high level issues involving agronomics, products and procedures Responsible for the negotiation, timely follow up, quality assurance and personal attention to all concerns brought to their attention so as to ensure consumer satisfaction Must possess the ability to quickly assess situations and take appropriate action according to brand and company guidelines Professionally represent the consumer services team with brand partners to drive change through the voice of our consumers Accurately document and report on consumer interactions Engage in consumer communication through calls, live chat or email to answer questions, solve problems and troubleshoot Assist consumers in eCommerce transaction and processing payments Respond to Social Media posts"
That's responsibilities.
- Then: "Auto req ID 483843BR" remove.
- Then: "Minimum Education Required High School/GED Qualifications Additional Qualifications/Responsibilities 2+ years’ experience in a consumer facing role preferred Experience with utilizing multiple tools and emerging technology Google Suite Experience Preferred Call center, voice, chat and email communication experience preferred eCommerce experience Able to work independently Strong technical aptitude for new technologies Ability to work cross functionally within the organization as well as with consumers Ability to work remotely in a virtual team environment 6 Months Customer Service Experience Preferred Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Ability to navigate Windows operating systems"
That's qualifications/requirements.
- Then: "Key Competencies Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience."
That's skills/competencies.
- Then: "Work from Home Requirements Internet Requirements A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms). Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet speed required"
That's schedule? Actually it's work-from-home requirements, could be under Schedule? Not exactly schedule. Could be under Requirements or maybe a separate section like "Work Environment". But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put work-from-home requirements under Schedule? Not ideal. Perhaps we can include under Requirements as a bullet. Or we could create a Schedule section if we have schedule info (shifts). There's mention: "Open-Mindedness: ... working within a structured schedule that includes a variety of shifts." That indicates schedule variety. So we could put schedule info there.
- Then: "Certificates/Security Clearances/Other Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment."
That's about company, could be About the role.
- Then: "Benefits Of Working With TP Include Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs"
That's benefits.
- Then: "Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!"
That's more about role/company.
- Then: "City* United States State* N/A Job_Category Work From Home Job Code Work_From_Home WFH Affiliate Sponsor Teleperformance Salary Range <$30,000"
Salary range: "<$30,000". That's pay info. So we need a Pay section with that.
We need to avoid placeholder like "N/A". For State* N/A we should drop that metadata.
We need to output only HTML fragment.
We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include if real content.
Let's gather content.
About the role: Should include description of role, military affiliation note, location eligibility, company description maybe. We'll combine.
Responsibilities: list of duties.
Requirements: maybe minimum education, age, typing speed, etc. Could be separate from Qualifications? The instructions differentiate Requirements and Qualifications. We could put education, age, typing, etc under Requirements. Qualifications could be experience, technical skills, etc.
Skills: key competencies.
Benefits: as listed.
Pay: salary range.
Schedule: mention variety of shifts, structured schedule, remote work requirements? Could include work-from-home internet requirements under Schedule? Or maybe under Requirements. But we have Schedule heading; we can include info about shifts and remote work requirements.
Let's extract schedule info: "Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts." Also "Ability to work remotely in a virtual team environment". Also "Work from Home Requirements Internet Requirements ..." So schedule includes variety of shifts and remote work.
Thus Schedule section: bullet list: Variety of shifts (structured schedule), Remote work possible with specific internet requirements (dedicated workspace, hardwired Ethernet 15/10 Mbps, no satellite/mobile data/P2P/VPN, proof of speed). Could also mention ability to work remotely.
Now we need to ensure we don't repeat content.
Let's craft.
About the role paragraph: Include military affiliated note, location eligibility, company description, role purpose.
We'll write:
About the role
Teleperformance partners with client companies to source qualified talent for open positions. This Customer Engagement Specialist role is open to Veterans, transitioning military, National Guard and Reserve members, military spouses, wounded warriors, and their caregivers. Employment is limited to candidates residing in the listed states (AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY). Teleperformance is a global digital business services provider with over 500,000 employees speaking 300+ languages, delivering advanced, digitally powered services to help leading brands streamline operations sustainably.
That seems good. Responsibilities: list bullet points. We need to extract each duty: - Use excellent decision making and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. - Resolve high-level consumer issues in a fast-paced environment. - Resolve complex consumer issues and advise first-level representatives on high-level issues involving agronomics, products, and procedures. - Responsible for negotiation, timely follow-up, quality assurance, and personal attention to all concerns to ensure consumer satisfaction. - Quickly assess situations and take appropriate action according to brand and company guidelines. - Professionally represent the consumer services team with brand partners to drive change through the voice of consumers. - Accurately document and report on consumer interactions. - Engage in consumer communication via calls, live chat, or email to answer questions, solve problems, and troubleshoot. - Assist consumers in eCommerce transactions and processing payments. - Respond to social media posts. We'll put as- . Requirements: Minimum education, age, typing speed, etc. - High school diploma or GED. - Minimum age 18 years. - Ability to type 25 wpm. - Comfort with desktop computer system. - Ability to navigate Windows operating systems. Also maybe "6 Months Customer Service Experience Preferred" could be under Qualifications? But it's experience, maybe qualifications. We'll separate. Qualifications: experience and technical skills. - 2+ years’ experience in a consumer-facing role (preferred). - Experience with multiple tools and emerging technology. - Google Suite experience (preferred). - Call center, voice, chat, and email communication experience (preferred). - eCommerce experience (preferred). - Ability to work independently. - Strong technical aptitude for new technologies. - Ability to work cross-functionally within the organization and with consumers. - Ability to work remotely in a virtual team environment. Also maybe "6 Months Customer Service Experience Preferred" could be under Qualifications as well. We'll add. Skills: key competencies. List each: - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. - Communication: Outstanding communication, listening, and analytical skills. - Organizational Skills: Strong organizational and problem-solving skills. - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. - Open-Mindedness: Open-minded approach to feedback, evolving policies,