Customer Engagement Client Executive

About the Role

As a Client Executive at Pega, you will lead enterprise sales engagements focused on driving new logo acquisition and expanding our footprint in the market. You'll help global brands apply AI to reimagine how their most critical work gets done, deliver predictable outcomes with predictable costs, and evolve their operations without breaking what works. You'll be part of a high-performing team leveraging Pega's industry-leading 1:1 Customer Engagement solutions, working with clients to turn AI's potential into decisions and processes they can trust at scale.

In this senior enterprise software sales role, you will develop client relationships in new buying centers. Success is defined by how you think, listen, and lead—top performers stand out through curiosity, strong discovery, prospecting instincts, compelling storytelling, business orchestration, and the ability to lead multi-level decision makers through ambiguity.

Responsibilities

• Proactively identify, target, and penetrate new organizations/accounts to drive adoption of Pega's 1:1 Customer Engagement solutions.
• Open new buying centers via proactive hunting within strategic accounts; adapt and own deal strategy end-to-end with support from adjacent teams.
• Story-tell connecting business challenges to clear, measurable outcomes.
• Orchestrate and influence internal cross-functional teams as well as co-sell via ecosystem partners.
• Translate client challenges into market insight that informs Pega's go-to-market and product evolution.
• Demonstrate accountability and adaptability with a growth mindset, embracing new ideas in this rapidly evolving marketplace to improve results for Pega and clients.
• Own and advise C-level executives on digital transformation while shaping industry conversations through thought leadership.
• Drive Pega's most strategic client transformation initiatives, build executive networks, and lead prospecting—owning the full sales cycle from pipeline creation to close.

Requirements

• 5+ years of experience selling complex enterprise software solutions to major organizations, ideally in customer engagement, marketing services, or consultancy/agency environments.
• Track record of adapting your sales approach to differing client contexts.
• Adept at credibly discussing a client's AI architecture.
• Proven success leading and closing complex, multi-stakeholder enterprise deals, including shaping opportunities from early discovery, proactive prospecting through execution.
• Proven success hunting and prospecting into large, multi-complex environments looking to expand upon an existing software base or entirely into a greenfield business line.
• Proven track record of quota achievement in a hunting/new logo acquisition environment.
• Credibility with C-suite leaders, partners, and ecosystems to land and expand enterprise change.
• Evidence of influencing outcomes without relying on brand recognition or legacy relationships.
• Extensive knowledge of CMO, Retention Executive, Revenue Officer roles, Next Best Action, predictive analytics, and real-time marketing services/products.

Skills

• Senior consultative enterprise seller who thrives in ambiguity and builds trust quickly with executive stakeholders.
• Passion for customer engagement and digital transformation.
• AI-curious with enough technical fluency to be credible in modern enterprise conversations—relationship selling alone is not enough.
• Ability to engage meaningfully on topics including AI, workflow, and platform architecture.
• Outcome-driven with a growth mindset; commercially sharp and motivated to solve real business problems at scale.
• Ability to pivot quickly and lead executive briefings, client workshops, internal presentations, or deal reviews.
• Team-first mindset, highly accountable, and consistently elevates those around you.

Benefits

• Gartner and Forrester Analyst acclaimed technology leadership in a massive emerging market.
• AI-first Growth Mindset organization investing and future-proofing the skills and experiences of our workforce.
• The world's most innovative organizations as referenceable clients.
• Fast-paced, exciting, collaborative, and rewarding sales environment with a strong recognition culture.
• Competitive salary, uncapped commission targets, and Pega equity.

Pay

Base salary range for this role is $131,200 - $199,900 USD annually. This role may also be eligible for annual bonus or commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions.