Executive Customer & Partner Engagement Manager

Responsibilities

• Develop and execute a comprehensive customer, partner, and alliance engagement strategy for the HPS President.
• Partner with the HPS President and leadership team to translate business priorities into executive engagement objectives aligned to growth, transformation, and strategic initiatives.
• Create and manage an executive engagement framework that prioritizes customer, partner, alliance, and industry engagements based on strategic business impact.
• Lead the planning and coordination of executive customer and partner interactions to strengthen strategic relationships, drive business outcomes, and expand market influence.
• Build and manage annual and quarterly executive engagement plans, identifying high-impact opportunities and ensuring alignment with business objectives.
• Synthesize insights from executive engagements, market trends, customer feedback, and partner interactions into actionable recommendations for the HPS President and leadership team.
• Implement measurement frameworks, dashboards, and scorecards to quantify engagement effectiveness, relationship strength, customer satisfaction, and business impact.
• Manage Executive Sponsorship Programs to strengthen relationships between HP executives and strategic customers, partners, and alliance leaders.
• Partner with Sales, Account Teams, Category, Marketing, Communications, Business Unit leaders, and L2s to identify, prioritize, and execute executive engagement opportunities that support business goals.
• Capture, track, and drive accountability for executive engagement commitments, action items, risks, and opportunities, ensuring timely follow-through.
• Facilitate post-engagement reviews with executives and account teams to identify insights, assess outcomes, and drive continuous improvement.
• Support executive participation in customer, partner, and industry events, ensuring a seamless executive experience.
• Develop communication and engagement plans that strengthen executive relationships with key customers and partners.
• Identify opportunities to elevate customer success stories, strategic partnerships, and executive engagement outcomes internally and externally.
• Anticipate customer, partner, and market trends, proactively recommending engagement opportunities that advance strategic business priorities.
• Establish governance, best practices, tools, and processes that scale executive engagement programs across HP Solutions.

Requirements

• Strong executive presence with the ability to build trusted relationships and influence senior leaders, customers, partners, and key stakeholders.
• Exceptional stakeholder management, relationship-building, and communication skills, including development of executive briefings, presentations, and strategic messaging.
• Strong business acumen with an understanding of enterprise sales motions, account planning, customer success, and partner ecosystems.
• Proven program and project management expertise, with the ability to lead complex, cross-functional initiatives from strategy through execution.
• Ability to translate business priorities into executive engagement strategies that drive measurable business outcomes and strengthen strategic relationships.
• Strong analytical and problem-solving skills, including experience leveraging dashboards, metrics, and business insights to inform decisions and measure engagement effectiveness.
• Demonstrated ability to influence and drive alignment across global and virtual teams without direct authority.
• Experience managing executive sponsorship programs, customer visits, advisory boards, executive sponsorships, partner engagements, and executive events.
• High degree of professionalism, discretion, and sound judgment, with the ability to manage highly confidential customer, partner, and executive information.
• Ability to thrive in fast-paced, highly visible environments while managing multiple priorities and delivering flawless execution.
• Experience managing budgets, vendors, agencies, and external partners.
• Knowledge of the HP Solutions portfolio, customers, channels, services, and partner ecosystem is highly preferred.

Qualifications

• 10+ years of experience in executive engagement, customer experience, partner management, program management, sales operations, customer success, or strategic planning.
• Experience supporting senior executives and leadership teams in a global organization.
• Demonstrated success managing complex cross-functional initiatives and executive-level stakeholder relationships.
• Experience working closely with enterprise customers, channel partners, alliances, or strategic accounts is preferred.