Customer Engagement Applications Engineer - Northeast USA - SPTS Division

About the Role

Deliver, demonstrate, and implement process solutions that meet or exceed customer requirements – primary location is in Northeast United States (New York or Massachusetts). Install customer-specific processes on both new and used systems, verifying compliance with agreed process specifications – “Process Transfer”. Enhance procedures, specifications, and existing processes to support the delivery of high-quality equipment, exceeding customer requirements. On-site attendance for process installation, development and update meetings where needed, along with remote support for customers.

Responsibilities

• Collaboration with internal SPTS hardware and factory groups to ensure proper tool/module software and hardware setup, timely and appropriate issues reporting, and smooth timeline for process qualifications
• Collaboration with sales team on new applications or potential for future tool sales
• Make presentations for all onsite projects – executive reviews and detailed summaries
• Proactive offering of solutions where required – current and future-facing
• In depth compilation analysis of data – some of it complex with multiple variables
• Develop familiarity with necessary process modules and endpoint capabilities

Key Behavioral Competencies

• Able to communicate effectively with engineers and executives
• Flexible and highly motivated with a “hands on”, “can do” approach
• Able to work both independently (unsupervised) and as part of a small to medium-sized team with generally tight deadlines
• Able to carry out relevant project work in a multi-tasked manner with daily planning
• Data-driven with basic understanding of design of experiments and statistical process control
• Able to effectively mentor other team members as required
• Willingness to work away from home at specific customer site(s) or abroad for extended periods of time on short notice. Estimated travel for this position is 50%.

Qualifications

• Educated to degree level in a relevant science or engineering discipline
• Ideal candidates have 3+ years of hands-on semiconductor industry experience (process engineering with basic understanding of general semiconductor manufacturing flows)
• Knowledge of clean room procedures and analytical instrumentation desired
• Experience of report writing / progress presentations on a routine and frequent basis – using the Microsoft Office Suite
• Familiarity with basic Lean/6-sigma concepts desired
• Familiarity with using AI (CoPilot) for efficient workflows
• Experience dealing with customers and ability to handle difficult situations

Minimum Qualifications

• Doctorate (Academic) Degree and 0 years related work experience
• Master's Level Degree and related work experience of 1 year
• Bachelor's Level Degree and related work experience of 3 years