Customer Engagement and Experience Member Advocate II

Duties

• Ensures proper and timely handling and coordination of escalated members issues presented by community based organizations, advocacy groups, public agencies, regulators, and members.
• Maintains relationship and strengthens linkages with advocacy agencies, Regional Center, community-based organizations and other external agencies.
• Identifies systematic issues and works with other L.A. Care staff to develop solutions and education.
• Develops and delivers educational and outreach training presentations regarding L.A. Care's services to external agencies.

Requirements

• Education Required: Not specified
• Education Preferred: Not specified
• Experience Required: At least 4 years demonstrated experience working with low economic status populations or other diverse communities in settings such as community-based organizations, social service agencies, clinical settings, advocacy groups, or civic organizations. Experience resolving individual cases with regulatory state agencies.
• Skills Required: Knowledge of health care regulations, and policies and procedures. Excellent interpersonal communication skills. Excellent public speaking/public presentation skills.
• Skills Preferred: Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese
• Licenses/Certifications Required: Not specified
• Licenses/Certifications Preferred: Not specified
• Required Training: Not specified

Qualifications

Not specified

Benefits

• Paid Time Off (PTO)
• Tuition Reimbursement
• Retail Plans
• Medical, Dental and Vision
• Wellness Program
• Volunteer Time Off (VTO)