Customer Engagement - Advocate, Customer Service III

Job Description

Strong Customer Service Skills
Claims and Benefits Knowledge
Ability to Manage High Volume Workloads
Critical Thinking and Problem-Solving Skills
Strong Documentation and System Skills, Adaptability and Ability to Learn Quickly

Responsibilities

• Acts as the primary point of contact for client's HR staff, identifying, assessing, and responding to service questions, while providing personalized, comprehensive, and timely verbal and/or written answers.
• Demonstrates independent thinking and flexibility while servicing account's requests related to benefit administration, enrollment, billing, claims, operating procedures, and regulatory compliance.
• Applies superior communication, analytical, and problem-solving skills to resolve or triage inquiries to the respective business partners within the company.
• Responsible for documenting, tracking, coordinating, and closing issues and communicating results back to client.
• Buils and maintains an active and strong cultivated relationship with client, acting as a trusted advisor.
• Maintains an in-depth knowledge of benefit administration, system platforms, vendor partnerships, and corporate and medical policies, providing quick and accurate assistance to the client. SME for internal departments, providing expert knowledge of client's overall plan design.
• Supports the Account Manager in conducting nationwide employer and employee educational and communication meetings in person and virtually. Partners with onboarding and account management team to assist with providing an exceptional client experience during new business implementation and renewing account retention.

Qualifications

• 3 years' Experience in sales, sales support, implementation, benefit administration or customer service is required
• Experience in a sales administration role
• Sales/Customer Support experience

About the Role

This position is a critical resource for large accounts within the Account Management Team providing day to day expertise on benefit administration and serves as the primary client contact for service issue resolution. Builds and cultivates effective long-term relationships and a high level of satisfaction with client HR staff, Brokers, and Consultants assigned to major strategic clients. Maintains an in-depth knowledge of products, operational procedures, and regulatory compliance, promoting customer trust, satisfaction, and loyalty.

Requirements

• Education Level: High School Diploma or GED

Skills

• Preferred Qualifications

Benefits

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Pay

Not specified

Schedule

Not specified

Company Information

Ampcus Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

The best remote jobs for you

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.