Customer Engagement - Advocate, Customer Service III
PURPOSE
This position is a critical resource for large accounts within the Account Management Team providing day-to-day expertise on benefit administration and serves as the primary client contact for service issue resolution. Builds and cultivates effective long-term relationships and a high level of satisfaction with client HR staff, Brokers, and Consultants assigned to major strategic clients. Maintains an in-depth knowledge of products, operational procedures, and regulatory compliance, promoting customer trust, satisfaction, and loyalty.
Weight Essential Functions
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Acts as the primary point of contact for client’s HR staff, identifying, assessing, and responding to service questions, while providing personalized, comprehensive, and timely verbal and/or written answers.
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Demonstrates independent thinking and flexibility while servicing account’s requests related to benefit administration, enrollment, billing, claims, operating procedures, and regulatory compliance.
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Applies superior communication, analytical, and problem-solving skills to resolve or triage inquiries to the respective business partners within the company.
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Responsible for documenting, tracking, coordinating, and closing issues and communicating results back to client.
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Supports the Account Manager in conducting nationwide employer and employee educational and communication meetings in person and virtually.
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Partners with onboarding and account management team to assist with providing an exceptional client experience during new business implementation and renewing account retention.
Qualifications
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Education Level: High School Diploma or GED
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Experience: 3 years’ Experience in sales, sales support, implementation, benefit administration or customer service is required
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Preferred Qualifications: Experience in a sales administration role. Sales/Customer Support experience
Benefits
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.